Extreme Ski and Bike - Bikeshops, Theinsville, Wisconsin

Extreme Ski and Bike - Bikeshops, Theinsville, Wisconsin

DESCRIPTION

Nice local shop, Full lines of mountain bikes, road bikes,city bikes, 29''ers and afull line of parts. If you need it they can get it and even install it for you.
Full shop and they do great repairs and very fast.

USER REVIEWS

Showing 1-5 of 5  
[Jan 13, 2019]
Warrantone

Strength:

None that I am aware of. I was an online customer.

Weakness:

Pretty weak customer service. My old bike trainer literally fell apart so I shopped around for a new one during the holidays. There were plenty of deals but the one I choose was from Extreme Ski & Bike. Bought it online and paid immediately. Got a "thanks for your order" email. Then, nothing. Not even a charge on my credit card. I emailed to ask about how long it would take. Then, nothing. So I called and talked to Karrie. She said they'd experienced a lot of fraud with their online sales but since I am a real person she said she would send the trainer right away. Then, nothing. I emailed again to see what was going on. Then, nothing. I called again and was told I would have to speak with Karrie who would call me the next day. Then, nothing. Called again and talked to Karrie who said she would ship the trainer. Then, nothing. So I called the next day and Karrie said because of credit card fraud her husband won't sell anything online anymore. Uh, you already sold me something online and won't honor it. If you post something on your website and someone buys it, then you sold it. If you are not goint to follow through, don't post stuff on your website and charge shipping and then refuse to ship it. I waited 16 days for nothing and now all the holiday deals are gone. Thanks for nothing! You could have handled this so much better!

OVERALL
RATING
1
[Mar 20, 2009]
timberstone
Weekend Warrior

They have a good selection of parts and if they don't have it they will order it and get it to you fast.

Customer Service

All I can say is wow on their customer service. If you are after great customer service look no further and come to this store.

I found this store since I was looking for a seat bag all throughout SE WI and we thought they had it but they didn't. Karrie ordered me 2 bags and they were here within 2 days.

The main reason I say wow to their service is I bought a bike from another place. I have had this bike to a number of stores and it keeps getting a little better each time however it still wasn't shifting and feeling right. I was past frustrated by the bike and regretted my purchase. Karrie listened to my concerns and assured me everything could be corrected.

Karrie did a tune up on the bike and found numerous things wrong with it. The bike is now working like a champ and I couldn't be happier. Well I could be if I knew about this store before I gave the other store my money. This place is the best service and I have become a loyal customer after only going there twice. I also had her do a tune up on my wifes bike so now we have two that are ready for the summer!

OVERALL
RATING
5
VALUE
RATING
5
[Mar 10, 2007]
Doones
Weekend Warrior

BDC is a cozy, small town shop with a nice selection of bikes, components, clothing and accessories for the whole family. They have stuff for the road and the dirt. Maintenance classes are available and they have a deal where you can rent the use of a stand and tools to do overhauls yourself. This is great for folks who want to do the work themselves but can't (or don't want to) afford the special tools.

Customer Service

The staff are both friendly and knowledgable. They take the time to help you figure out what you need then make sure that everything is properly fitted before you leave. I have rarely needed to take stuff back, but they have always been great about returns and exchanges.

Similar Products Used:

This shop is the center of all cycling activity in town. Everybody hangs out there. Every group road ride I have been on in the last couple of years has started at BDC. Trail rides and trail maintenance days have folks meeting at the shop and carpooling to the trail head.

OVERALL
RATING
5
VALUE
RATING
5
[Feb 12, 2007]
Caffeine Powered
Racer

I've not actually been inside the shop.

Customer Service

I found their ad in the WORS handbook when I was looking for a part. None of my LBS's had what I was seeking and I was desparate enough I started calling around the state. They not only had the part, but they gave it to one of their customers, a racer in my class, to deliver it at the next race.

Similar Products Used:

They really know how to satisfy a customer. At races they bring demo bikes and not only let folks ride them, they let people race on the demo bikes. Their knowledge and dedication is impressive. I wish they weren't half a state away.

OVERALL
RATING
5
VALUE
RATING
5
[Sep 10, 2006]
Anonymous
Cross Country Rider

Nice shop, knowledgeable staff, all kinds of products and bikes for the size of the shop. Good install program... sometimes it seems like it takes a little longer than it should... but hey, they're busy! Plus they do good work... it is worth the wait!

Customer Service

Great customer service!! They take their time with each customer and don't rush through it to get to who ever is next in line... They'll walk you around the shop, talk to you about your options/concerns... whatever... I'm really impressed by the group of guys that are working there...

Similar Products Used:

Carrie is the shop manager (maybe owner?) and is great! No offense to the other guys she has working there, but nobody takes care of the customer like she does... She'll do anything she can to get your questions answered/bike fixed/etc. so that you can hit the trails again quickly. I highly recommend this bike shop!!

OVERALL
RATING
5
VALUE
RATING
5
Showing 1-5 of 5  
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