Wheel and Sprocket - Bikeshops, Appleton, Wisconsin

Wheel and Sprocket - Bikeshops, Appleton, Wisconsin

DESCRIPTION

USER REVIEWS

Showing 1-4 of 4  
[May 12, 2010]
uhur
Cross Country Rider

From my several visits, the store seems most interested in peddling bikes with no regard to a customer's preference or need, and move what's in stock, as opposed to special order or locate. A big hustle.Avoid.

Customer Service

OK

OVERALL
RATING
3
VALUE
RATING
3
[May 04, 2008]
MVW
Weekend Warrior

I only have shopped there for accessories and parts, since I work on my own bikes. They've always had what I need in stock. I cannot comment on how they rate for new bike sales.

Customer Service

I've always had excellant service. Stopped by on a busy Saturday looking for a replacement axle. Someone spent 15 minutes digging through their parts for a $6.00 part and was very pleasant about it.

OVERALL
RATING
5
VALUE
RATING
5
[May 09, 2007]
Anonymous
Racer

As soon as I walked into Wheel & Sprocket in Appleton I was immensely impressed with their product offerings in terms of variety of bikes ranging from serious road bikes to mountain bikes, to leisure bikes. Not only that the apparel for tri athletes, racing, and gear was great. I am currently training for my first triathlon and I was not sure what to look for in a bike or bike shorts. I bought my first pair of cycling shorts from them for many reasons. I was not sure what I was looking for and their staff was very helpful with allowing me to try on several pairs and offering insightful comments and options that were in my price range I was seeking. I did not feel pressured or dumb when I was shopping for my gear.

Customer Service

If you are seeking experienced professionals that do not make you feel like they are in crunch or hurting for a sale, this is the place to buy and test ride bikes. Their bike shop employees take time to educate you on proper care and maintenance of your bike. What used to be a foreign language to me is now becoming second nature. I have attended a women’s maintenance class offered at Wheel & Sprocket and was trained on my bike how to change a flat and maintain my bike. Most shops and businesses in general do not take the time to get to know their customer or their bike, Wheel & Sprocket provides a wonderful customer driven environment that is great for the amateur to intense cyclist.

Similar Products Used:

What other bike shop offers the availability, expertise, personality, and attentiveness that Wheel & Sprocket offers? None!! I have driven by other bike shops and they are closed on common business days??? Wheel and Sprocket is open M-F 10-8, Sat 10-5, Sun 12-4, there is no other bike shop in the area that is open when you need them to be open. Example Gear N Up was closed both times I stopped by, after work, 5 pm on a Wednesday and afternoon on a Sunday, they were closed both days!! Odd…, glad they were though as am now a loyal customer with Wheel & Sprocket

If you are seeking online shopping, their website is super convenient and actually allows you to shop the bikes they have in their store online, not direct you towards their direct vendor.

OVERALL
RATING
5
VALUE
RATING
5
[Apr 18, 2007]
Anonymous

Similar Products Used: Very pleased with the service I received. I would have appreicated a bit more information during delivery of my bike, but I was fairly pressed for time myself and couldn't stick around. The entire store may not be detailed to the experience I had, but Ryan helped me out perfectly and I'm loving my new ride.
OVERALL
RATING
4
[Apr 06, 2007]
Anonymous
Weekend Warrior

This shop only cares about pushing the bikes out of the store. Biggest dealer in the nation with 3 other local stores. Mainly sell Trek bikes.

Customer Service

Advertised a big Spring sale so I headed there to check it out. The store was very, very busy so I understand that someone may not be able to get to me right away. Maybe I didn't look like the "biking" type. I've always carried a stocky, muscular build (5'8" and 190 lbs) so I definitely don't look like a cycling type. After 15-20 minutes of looking at the bikes a trek representative (brought in just for the sale event) comes over to me. I tell him that I'm looking for a road bike in a certain price range ($1,200-$1,700) and tell him that the weight of the bike is not a big concern since I did alot of mountain biking and even converted my rather heavy Giant bike to a road version...anything would be a lot lighter. He looks at me a few times and determines that I'm a 54-56cm frame. Goes to the bikes in my price range and discovers that they do not have any bikes in my size. Instead of discussing whether the bike could be ordered, he instead goes to the Carbon Madone bikes $2,300 and up (of course, those are in stock). It was painfully obvious that the store wanted any and all 2006 models gone and pushed those bikes.

Similar Products Used:

Didn't consider what my needs were and will never walk into that store again. There is a reason they are #1 in sales in the Nation. They don't give a damn about the customer and push the hard sell.

OVERALL
RATING
1
VALUE
RATING
1
Showing 1-4 of 4  
MTBR Newsletter

Get the latest mountain bike reviews, news, race results, and much more by signing up for the MTBR Newsletter

THE SITE

ABOUT MTBR

VISIT US AT

© Copyright 2021 VerticalScope Inc. All rights reserved.