A-1 Cycling - Bikeshops, Herndon, Virginia

A-1 Cycling - Bikeshops, Herndon, Virginia

DESCRIPTION

Excellent, quick, fair and very reasonable prices for service. Shop is well stocked. Rob, the manager was very friendly, accomodating and did several other minor adjustments to my bike without extra charges, despite the fact that i did not purchase the bike from his store.

USER REVIEWS

Showing 1-10 of 11  
[Feb 23, 2019]
goldenhawk

Strength:

Great customer service. No pressure in buying and will answer questions when asked. The staff is very knowledgeable. Their techs are the best around. They now stock Specialized, Giant, Yeti and Pivot Mountain Bikes. All bikes purchased at their shop come with lifetime adjustments and light services/tune ups. You can buy helmets, some clothing and bike parts there. They also take in trade ins and sell used bikes.

Weakness:

The inventory is light in the winter but get better during the riding season. Their stock is now better that they brought in new brands. And if they don’t have the bike you are looking for, they can order it.

OVERALL
RATING
5
[Jun 24, 2010]
f1ftw
Weekend Warrior

A1 in Herndon has been around for several years now. It's good to see a bike shop stick around when many have come and gone. The sales guys are cool and have a pressure free atmosphere. Inventory is very low, they don't stock much as the shop is fairly small. They sell Specialized, Flint, and Redline though I've never seen one in stock. Their service side is decent but a recent incident has me questioning their workmanship and attitude.

Customer Service

They greet you when you walk in and will spend time with you and answer your questions. Some know more than others but they don't spill B.S. if they don't know the answer. If you buy a bike from them, you'll get lifetime free adjustments.

One of my riding partners took his bike in as it had been sitting idle for a while. When he got the bike back I was shocked. The tires were flat and brakes were not adjusted properly, derailleur didn't shift smoothly. When he took it back they made some comments like he messed it up. Unfortunate behavior and quality from a shop that is usually pretty good.

Similar Products Used:

Just double check their work before you leave the parking lot. Usually a pretty decent shop though. I'd rate this place a 3.5.

OVERALL
RATING
3
VALUE
RATING
4
[Feb 11, 2010]
ChrisJ
Cross Country Rider

Excellent shop. All sorts of stuff in stock. All the small parts you need. Colin who works at the Herdon branch does excellent wheel builds.

Customer Service

A+ no complaints. Usually have the things I need in stock. If not they can be ordered.

OVERALL
RATING
5
VALUE
RATING
5
[Sep 16, 2008]
hortonwho
Racer

old school shop with an excitable attitude

Customer Service

I think the guy who got ignored must have had a huge bogey dripping off his nose or sumpin cause I had the exact opposite happen with me....they wouldnt STOP talking to me or my sis!
whatcha ride?,where ya ride?like yer bike?.....how olds yer sister?she got a boyfriend?can you hook me up?
they ajusted her deraileur for free and even offered a tune up gratis on the spot!
THEM'S MY KINDA DUDES!

Similar Products Used:

hell,maybe my lil' sis being a hawaiian tropics swimsuit model played key in the way we were treated but hey,es la vida!

OVERALL
RATING
5
VALUE
RATING
5
[May 11, 2008]
Anonymous
Weekend Warrior

Originally bought a bike from another bike shop, but returned it soon after visiting A-1. I had called to see if they had any closeout bikes, and was helped on the phone by Rob. Rob was more than happy to spend a couple minutes with me and tell me exactly what they had. I went in that evening to see the bikes we had talked about. I was then assisted by Devlin. I would reccomend him to anyone who is looking to buy, or simply needs help. He can answer any questions with confidence. He is a rider and racer himself. I ended up purchasing their "demo" Specialized Enduro Expert for a very, very attractive price. Not only did he help adjust all the mechanics on the bike, he even helped me install a car rack and mount the bike. I even received a phone call a few days after stating they had found extra parts and manuals for the bike. I am more than satisfied with A-1. I even purchased my fiance a bike from there. Did I mention, that if you purchase two bikes, you get 10% off accessories purchased at the same time? They also throw in life time tune ups on the house on all their bikes. I could not find a better deal in the area. Keep it up A-1!!!

OVERALL
RATING
5
VALUE
RATING
5
[Apr 02, 2008]
Anonymous
Cross Country Rider

Been to both locations for years and yet to leave without feeling inspird to want to ride. Youthful staff with love for the sport. Store has no salemen/comission based employees and it shows.

Customer Service

Staff's love for cycling shows in this stores service. Never had a bad experience/ heard of anyone who has.

Similar Products Used:

110% worth every visit

OVERALL
RATING
4
VALUE
RATING
5
[Nov 11, 2007]
Anonymous
Cross Country Rider

A1 Cycling is the oldest bike shop in NOVA. Its been around since 1980 (Manassas). The shop is staffed by knowledgeable riders in every category from BMX to DH to Roadie.

Customer Service

Everyone is an enthusiastic rider and it shows in the level of service.

OVERALL
RATING
5
VALUE
RATING
5
[Jul 20, 2007]
jim
Cross Country Rider

overpriced and small

Customer Service

non existant

Similar Products Used:

they are overpriced and small, neither of which is unusal or would stop me going there but there really seems to be nothing redeeming in their service either....

OVERALL
RATING
2
VALUE
RATING
2
[Apr 12, 2007]
John
Cross Country Rider

A-1 is the best shop in the area, good people knowledable and patient!!! I would recommend the shop to anyone who is looking for good customer support and solid work.

OVERALL
RATING
5
VALUE
RATING
5
[Apr 09, 2007]
Brian
Weekend Warrior

This shop is in herndon on my way to work. I went in there the other day, cash in hand, basically ready to purchase a new bike. I casually walked around looking at the different models that they had in the store (not much) and when nobody acknowledged me I took another lap. I started checking out some specific bikes and price tags, and still nothing, so I decided to leave. If they had sold me on a bike I would have bought it, but even that is too much to ask from this shop

Customer Service

Sucks!

OVERALL
RATING
1
VALUE
RATING
1
Showing 1-10 of 11  
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