Adventure Damascus - Bikeshops, Damascus, Virginia

Adventure Damascus - Bikeshops, Damascus, Virginia

DESCRIPTION

Adventure Damascus is one of those bike shops where you go to pick up a water bottle and wind up spending an hour talking with the mechanic. The service is top notch, the aptmosphere layed back, and the bike selection is great. All of the employees are riders themselves (one placed 2nd in the Southeast Reagion for Sport mountain bike) and know the areas trails like the back of their hands. I highly recomend this shop to any one in southeast Virginia area.

USER REVIEWS

Showing 1-5 of 5  
[Oct 26, 2010]
LaLD
Cross Country Rider

The shop is clean and well maintained. plenty of everything, well stocked.

Customer Service

the girls were helpful. we were looking to ride iron mountain so they directed us to one of the guys. best tips we got was where to park. may have been better if we had come in during the week when they weren't as busy, but we work so that's out. having to pay 12 bucks for a national geographic map with a tiny vague reference to the iron mountain trails was kind of crappy. very little help was offered so we were pretty much riding blind.

Similar Products Used:

The iron mountain trails are great, just don't expect much help from this shop. I'm sure they ride Iron Mountain, they just don't want you to know it for some reason.

OVERALL
RATING
3
VALUE
RATING
2
[Oct 03, 2010]
Lule
Weekend Warrior

I didn't use the shop services.

Customer Service

Strange bunch. We were overcharged for a shuttle to FS 90 for some Iron Mountain Trail action. In the interest of time, they said they would refund the difference when we returned.
Upon return, the store staff fed me a couple of lies and a refusal to return the overcharge. That six dollars cost them this lousy review.
Even worse, when the shuttle driver pulled over for us to get out, he didn't bother to help with unracking the bikes. Instead, he started to pull back out onto the road with us still getting our bikes off of the trailer. My friend ended falling into the other bikes and I fell off of the trailer. I mentioned this to the personnel at the shop and was given a heartfelt "I'm sorry." Didn't bother to ask if either one of us got hurt.

Similar Products Used:

Too many bike shuttles in this small town to use this bunch again. Terrible service from beginning to end.

OVERALL
RATING
2
VALUE
RATING
1
[Jul 10, 2009]
Kouki_Monstah
Weekend Warrior

Well, the shop is beautiful. The exterior is painted very well, and vibrant. Located near the Virginia Creeper Trail, its hard not to stop by. They do have a nice big selection, BUT in comparison to other LBS in swVA, they're more expensive. Possibly because they're practically on the Creeper Trail, but its just odd they price over MSRP.

Customer Service

Well, the mechanics are top notch. I don't have any grips about them. However, the last two times I have visited the store... the different employees were kinda rude and short with answers.

Similar Products Used:

If you know what you want, and don't mind spending a bit more... then this is the store for you. If Customer Service is where its at for you, then look elsewhere.

OVERALL
RATING
3
VALUE
RATING
3
[Jul 10, 2009]
nate sherrill
Cross Country Rider

adventure damascus is one of those rare shops that gets it right. nothing frufru bout this one.

Customer Service

outstanding, feels like family.

Similar Products Used:

go out of your way to check this fine shop.

OVERALL
RATING
5
VALUE
RATING
5
[Sep 11, 2007]
Anonymous
Weekend Warrior

The bike shop is outstanding. The mechanic is great. He is very willing to help anyone.

Customer Service

Great service, plenty of bike parts and componets.

OVERALL
RATING
5
VALUE
RATING
5
[Sep 11, 2007]
daniel prater
Weekend Warrior

Greetings, I wish to thank the Adventure Bike Shop in Damascus, Va. for the expert bike repair to my derailer, and their great attitude toward bikers.

Customer Service

Greetings, Thanks for allowing me the priviledge of doing business with such nice people.

OVERALL
RATING
5
VALUE
RATING
5
[Sep 25, 2006]
bikeuphill9
Weekend Warrior

A great shop that caters to the cyclist, not the bike companies. They stock bikes that they ride and can tell you about all of the trails around Damascus because, you guessed it, they have ridden them. The mechanical service is amazing, with insight and experience galore. Having problems with a noisy bottom bracket, they will fix it and explain what was wrong and if it will happen again. Whack a wheel out of line, get it fixed while you wait. Service is what this shop is built on.

Customer Service

Top notch customer service. Walk in and you will get a hello and a conversation to boot. Want to talk bikes, Adventure is the place to got to. Want to be in and out, go find another shop.

Similar Products Used:

Adventure is the best bike shop I have ever had the pleasure of buying from.

OVERALL
RATING
5
VALUE
RATING
5
Showing 1-5 of 5  
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