Santiam Bicycle - Bikeshops, Salem, Oregon
Santiam Bicycle - Bikeshops, Salem, Oregon
Latitude | 44.9435617158198 |
Longitude | -123.03872108459472 |
City | Salem |
State | OR |
Zip/Postal Code | 97301 |
Country | United States |
Phone | 503.363.6602 |
Shop Hours | |
Web Address | http://www.santiambicycle.com/ |
Bike Shop Sells | |
Info Added By | JerryBoneJr |
USER REVIEWS
[Feb 13, 2010]
locomotion
Cross Country Rider
Seemed like a nice bike shop. Brand variety noted and lots of stuff in stock. Customer Service Very disappointed with the customer service. The guys I talked to were pushy and opinionated. They seemed to look down on me because I didn't know this or that. I ended up walking out and buying someplace else because I am not handing hard earned money over to a bunch of arrogant punk bike shop guys. Get it together. Similar Products Used: Take your business to someone more appreciative. There are probably some nice helpful people working there so it may have been a one time deal. |
[Feb 13, 2010]
Glenn Miller
Cross Country Rider
Carry a variety of brands and various price points. Something for everyone. Seemed like a good shop walking in. Customer Service Very disappointed with a few of the interactions with staff. The guys I talked to were pushy and opinionated. They seemed to look down on me because I didn't know this or that. I ended up walking out and buying someplace else because I am not handing hard earned money over to a bunch of arrogant punk bike shop guys. Get it together. Similar Products Used: Not recommending anyone come here till they change their customer service policies. |
[Feb 06, 2009]
Anonymous
Weekend Warrior
Full service bike shop. They stock almost everything that I could want for my AM/Freeride needs. Customer Service I have had great service from every employee of this shop. Top notch crew. Very helpful. When I was in the process of buying my last bike, I got a huge amount of shared experience and advice which I felt helped me to make the perfect choice. Similar Products Used: The shop guys all put in a lot of time maintaining and promoting the local trails and dj/bmx areas. They are excited about and dedicated to the sport. Because of this and their great service I'll never go to another shop. |
[Nov 03, 2008]
Ty4515
Cross Country Rider
I like how they have it set up, they are very organized........ Customer Service Really good you walk in the door and they ask if you need help Similar Products Used: I bought a bike from them, but i dont like the wheel sets on it i think they could of upgraded knowing what i do but they didnt so the rims craped out within 3 weeks.....now i need to spend more cash! |
[Sep 07, 2008]
Anonymous
Cross Country Rider
They have a well laid out shop with a variety of bikes and equipment. Customer Service They give curtesy calls about requested work so you are informed as to the staus of your bike. Similar Products Used: I requested a service for my SID, got a phone call saying they could not fix my SID becasue of what was sugested as extensive scalling in on eleg. No optins were given at this time. I went in to see what the issue was. I did not feel it was as big an issue as they made it out to be. It was working fine prior to them taking it apart to begin with. I was then shown a fork on the floor as being comparable to what I had. I felt like I was being baited to by their fork. This of course would make room for them to buy a newer model. I directed mine to be fixed and I would assume all liability. Got another phone call stating three folks in the shop agreed not to fix it after I directed it to be. I went back in talked to a differant guy, and stated the same thing fix it. I get another phone call stating they could replece the lowers. I stated fine go ahead and order new lowers and fix it. After talking to multiple people and three weeks later I got my bike back. Also, they raised my seat up as I found this out wen I tried to go for a ride. I was not happy with my experience with the bike shop. I will not return nor recomend others to do so. |
[Mar 25, 2008]
Aaron
Racer
This shop has some of the biggest bike idiots that have ever walked the planet. I have seen a young employee blow two separate bike sales. I bought a crankset for my road bike and they sold me the wrong bottom bracket, the crankset was missing the crank bolts. They did not have the right parts to fix the mistake. They misprice parts. I bought some k-rad tires one week for $25.00 each and the next week when I went to buy some more for another project and the tires where priced at $20.00.
Customer Service They do not know the meaning of the phrase "customer service". |
[Aug 02, 2007]
unrooted
Cross Country Rider
I bought a bontrager frame from one of the mechanics working there a few years ago, one of the biggest reasons I bought it was because how great i felt the shop was. I have basically compared every shop to this on since. I had actually been to the store before I bought the frame, and talked with the mechs. I really wanted a good steel frame, and these guys were so cool I had to go back and buy it. |
[Apr 02, 2007]
endo32
Cross Country Rider
Santiam Bicycle in Salem is a comprehensive bike shop that carries road, bmx and mountain bikes. Their major brands are Santa Cruz, Kona, Felt, Bianchi, Haro and Rocky Mountain (all great stuff). They are probably a little short in tandems and recumbents, but you are reading this on MTBR.com, so you probably could care less. Customer Service These are really nice guys. They love bikes and they appear to be loyal to their customers (at least they have been with me). I have had good luck with their mechanics. Similar Products Used: I have rated Santiam based only on its merits as a bike shop. In doing so, I have probably left out the most important thing about Troy and his boys. That would be their involvement in the community. They have been instrumental in area cycling efforts. Most notable is their assistance with the Blackrock Freeride Area. Of course, this is good for their business, but I get the strong feeling that they do it more for the love. What more can you ask? |