Fat Tire Farm - Bikeshops, Portland, Oregon

Fat Tire Farm - Bikeshops, Portland, Oregon

DESCRIPTION

Located near the entrance to Portland's Forest Park on NW Thurman Street, Fat Tire Farm is the premier Portland area dealer for Kona, Giant, Ellsworth, Santa Cruz and Turner. They also offer no-reservation rental bikes at both hourly and daily rates.

USER REVIEWS

Showing 1-10 of 11  
[Dec 12, 2014]
ride4rulz
Cross Country Rider

Pretty awesome experience. Seems to be the only mountain bike shop in town with mechanics that really know what they are doing. I have bought several Santa Cruz bikes over the years and have always been satisfied with price and being able to select components since I am a lady and not a big one at that. Right around the corner from Forest Park, you can test ride any bike for feel and and fit.

Customer Service

Attentive, personable, first service after purchase is free. I think that says it all.

Similar Products Used:

Don's hesitate to be clear about what you are looking for because these guys will customize any ride and select components best suited for your needs. Within reason. This shop is tried, true and tested. Been around for years and def. picky about product and sticks to warranties in house and repairs/replaces in a timely matter.

OVERALL
RATING
5
VALUE
RATING
5
[Sep 22, 2013]
blondezilla27
Racer

I had a negative experience renting a mountain bike here and would not recommend this shop to anyone. They don't properly maintain their rental fleet, and they charged me for damages that were not my fault. When I talked to Park Chambers (the owner) over the phone, he was quite verbally abusive and indirectly called me a liar several times. He said "the bike tells the story of what happened" and kept repeating this line about "just riding along" damages still being my fault, that I had signed the contract, given them my credit card information, and so I was responsible. He charged me without an invoice, estimate, or anything.

Customer Service

The first day I came in asking about rentals, and the female sales associate merely referred me to their website for a full listing of rental bikes...while I was standing in the store... Not very helpful. When I actually came back to rent a bike, the guy helping me set it up was very nice, but it was obvious that he was a new to the bike industry. After I was charged for the damages, I emailed Park Chambers asking him for reimbursement before I posted reviews of my experience. He then threatened to post copies of signed documents and pictures of damages in response to my "slanderous posts" in order to "defend the good name of The Fat Tire Farm and its reputation to the fullest extent of [his] ability." Yeah, because posting business documents with private information is the best way to prove you are a reputable business...

Similar Products Used:

As far as the damages that occurred, here is my version of events. About 45 min into the ride, the rental bike started ghost-shifting. It got so bad that the chain even dropped, despite the fact that it was an all-mountain/downhill bike and had a chain-guide pulley. I put the chain back on, kept riding, and maybe 500 feet down the trail the whole derailleur fell off of the bike, got driven into the frame and wheel, and snapped the chain. The derailleur hanger was perfectly straight and you could see where the bolt had been improperly tightened and stripped out of the hanger. Definitely nothing I had done to cause this problem.

OVERALL
RATING
1
VALUE
RATING
1
[Aug 21, 2013]
Jason
Cross Country Rider

Great selection and nice to have a place in Portland that rents real MTB gear. That said - I have a similar bad taste in my mouth from these guys after multiple visits and choose not to shop there for big-ticket items now. I put about 1000 miles on my bike per summer and am willing to spend money on my bikes. Over the past 6 years, I've bought two bikes for more than $4K. On both occasions when I was shopping around town, I went to the Fat Tire Farm and was not happy with the sales staff or how I was treated. First, getting someone to take the time to really talk about the bikes was hard - frankly I only got their attention by letting them know my price range was anything up to $5K. Then I was told I could only demo the bikes on the pavement in their lot and/or up the paved road behind their shop. With Forest Park around the corner - wasn't allowed to take a demo up onto dirt to see what I thought of the bike. They assured me that no bike shop would let you do that (Bike Gallery gave me 3 top of the line bikes to take up to Sandy Ridge and try them out - FOR NO FEE). I guess I don't look enough like a serious rider "dude" for them to pay attention to me (I'm in my mid-40s). I wish that Portland's only dedicated MTB shop was better.

OVERALL
RATING
2
VALUE
RATING
1
[Feb 03, 2012]
lkfoster
Weekend Warrior

Excellent customer service.

Good bike selection.

Customer Service

First rate. My wife stopped by looking for a Santa Cruz Tallboy Carbon for me after being blown-off by another high-end shop in SE PDX. They (Harley) spent over an hour going over the bike for her (you'll have to excuse her, she's a roadie).

I talked to them over the phone a couple times getting accessories sorted and again they were most helpful.

OVERALL
RATING
5
VALUE
RATING
5
[May 09, 2010]
jd7
Weekend Warrior

Very nice and knowledgeable people. They really know their stuff. I had two other LBS in the area recommend them. I am currently looking for the right bike. (They only carry mountain bikes.) They have been extremely patient and have taken hours clearly explaining all the options available. I would highly recommend them.

Customer Service

Excellent - again they have taken many hours patiently explaining the various options and choice available to me. For anyone looking for more information on a mountain bike this is the place to come.

Similar Products Used:

-

OVERALL
RATING
5
VALUE
RATING
5
[Jan 21, 2010]
golden boy
Cross Country Rider

My only experience with Fat Tire Farm was renting a bike for the day while I was visiting Portland. Everything was fine until the front brake lever got progressively more play in it. Eventually a small part fell off the bike completely and I was left without functioning front brakes. I made sure to let them know the moment I returned the bike to the shop. They said they would take a look at it. The next thing I know, they're charging me for the repair. True, the contract I signed said I was responsible for any damages. But even after I explained that I had not crashed and treated the bike very gently for the entire ride, the manager was not phased. In fact, he didn't seem to believe me! He got all uppity and told me that in the bike industry, they have a saying about the rider "just riding along...". Yes, I know all about JRA, and that is truly what I was doing when the damn thing broke on me....just riding along!

Long story short, I paid for the damaged brake lever since it was specified in the contract, but the treatment I received from the manager was downright crappy. I am an experienced, conscientious rider, not some snot-nosed grunge-monkey out for a joyride on a bike that wasn't mine. The manager (this was nearly 5 years ago, I don't recall his name) gave me NO CREDIT whatsoever. You can see it left an impression on me as I feel compelled to write about it after all these years! I give the shop one chili only because zero isn't an option. Terrible customer service.

OVERALL
RATING
1
VALUE
RATING
1
[Jan 14, 2010]
tcrusher
Cross Country Rider

Nice shop with a good selection of medium to high end bikes and parts. Over the past 3 years I've had two bikes built up. A full suspension xc mtb and a hard tail xc mtb. In both cases the work was top notch and any minor issues were addressed and fixed quickly.

Customer Service

The staff, both sales and service, are really friendly and knowledgeable. These guys know their stuff. I've had great help from Tim, I think he's the manager, and from Jimmy in the service shop. I've dealt with a lot of bike mechanics over the years and in my experience Jimmy has been far above anybody else with regards to knowledge, technical skill, and willingness to solve the problem. They have a nice relationship with Chris King (also in Portland) so if you need anything not in stock or custom made they can get it pretty quick. Jimmy worked with Chris King to get me a custom sized headset to properly fit my slightly out of shape headtube. I've ridden the bike hard since the install and have had no issues.

I bought two Fox suspension forks from the Farm and the first one had issues. They were diligent in dealing with Fox until the problem was solved. If you need your fork serviced, I wouldn't hesitate to have these guys do the work.

Similar Products Used:

I moved away from the Portland area last June, 2009 and wish there was a Fat Tire Farm in Seattle.

OVERALL
RATING
5
VALUE
RATING
5
[Sep 14, 2009]
Anonymous
Downhiller

Fat Tire Farm has really cool products and everyone I have interacted with there has been really nice.

Only problem is with the service department. After almost four years of service, I have finally had enough. I will be doing my own wrenching from here on out.

Customer Service

Nice bunch.

OVERALL
RATING
3
VALUE
RATING
4
[Apr 20, 2009]
Dan Lewis
Downhiller

I bought a New 2007 P.2 from them, after buying the bike I found that the fork was leaking, the front rotor was bent, the front caliper had malifunctioned and warped the rotor more, and the crank arm kept coming loose. The bike was a total piece of junk. They have good selection but its not that cool when everything is over priced.

Customer Service

They have the worst customer service ever. I took my bike in to get the rotor straightend and when I got it back it was still majorly warped because of a mechanical failure on the bike, I thought that they would replace it? The crank arms started to fall off, so I took it in and they told me it would take two weeks to fix it?? So at the end of the second week without hearing from them I gave them a call and they just gave me the run around and told me it was going to take a couple more days, they finally put an upgraded unit on it to get me out the door. The shock would slowley leak air and they told me they could find nothing wrong with it? They are just a bunch of cockey know it alls, and they treated me like I did not know anything.

Similar Products Used:

Well when I went to take the p.2 on a test ride the shock was completely flat and I did not watch the floor salesman put air in the shock, but he filled it up to 65psi!!?? and when I got back from the test ride I took it back to there service department and the guy working there almost was trying to acuse me of filling the shock up with that much pressure, that in a nut shell is the kind of people they are. Basically it was the worst experience I have ever had with a business. "Get Fat" On your own ego's

OVERALL
RATING
1
VALUE
RATING
1
[Jul 12, 2008]
Anonymous
Cross Country Rider

I do most of my own work and am very picky about who works on my bike when I don't have time. The work they have done on my bike has been consistently excellent. They are vastly superior to River City in every way in shop work.

Customer Service

Even when they get busy they make sure to get to you as quickly as they can. They are focused on giving good service, especially compared to other shops in PDX.

OVERALL
RATING
5
VALUE
RATING
5
Showing 1-10 of 11  
MTBR Newsletter

Get the latest mountain bike reviews, news, race results, and much more by signing up for the MTBR Newsletter

THE SITE

ABOUT MTBR

VISIT US AT

© Copyright 2021 VerticalScope Inc. All rights reserved.