I go to the Woodstock, PDX Bike Gallery. Over the past 6-8 years I've bought multiple $4K+ MTBs, kids' bikes, wife's bike, Burley trailers, etc. and have a consistently positive experience. Particular kudos to Matt - excellent technician, great person to do a fitting for a bike, and solid customer service instincts.

Best experience was buy my second MTB there. I was told by other stores in PDX that they would not allow a new bike to be taken on the trail to demo it - I would have to make my decision by riding in their parking lot. The Bike Gallery set me up on multiple days with multiple bikes (such as a Trek Superfly, a Trek Fuel, a Fisher Rumblefish, etc.) and let me take them to Sandy Ridge for real rocks, dirt, pitch, etc. They set up each bike to fit for me and I paid no demo fee or rental fee. Guess where I decided to buy the bike from. Great Portland business - solid people and great service.

Customer Service

They've handled warranty repairs and returns. They've also work with the Trek rep for me to get a custom bike set up (swapped out Shimano XT for SRAM XO drivetrain, shifters, etc. on my new bike) and worked through the numerous details to get the bike completely dialed-in.

I am not sure in this department, I was just shopping.

Customer Service

. I saw online that the store in Portland was larger so i decided to check it out. When I went in I told the kid that I was looking to spend around $600.00 he kinda rolled his eyes and did a complete 180 and mumbled something about " I would need around $800.00 to get into anything". I have never been blown off by any business/Salesperson like that before, made me feel like a complete dirtball!! I would have spent $1000 easy if thats what it would have taken, but to be treated like that, no way!

It was for the best I guess, found a six month old bike on Craigslist for half the cost it would have been new.. with the $900 receipt and paperwork.


I would recommend Craigslist to anybody looking for a bike

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Recycle Bikes, use Craigslist for your purchase.

I principally use Bike Gallery downtown since I commute to downtown, so I use them as my service place for my commuter - and therefore my XC bike and my road bike.

My favorite aspect is definitely the service department. I've gotten friendly over the last 4 years with most of the guys there, and Andrew in particular is excellent. For me, it's just the "no B.S." aspect. If they tell me a component is done, I trust them and let them go do it. Their work is generally good and they have their 30 ride adjustment period. They also frequently do little adjustments for me for free if they're not busy.

I've also use the L.O. branch once and found them great (another free repair!).

For Retail they're usually pricey - unless you wait for their once per year 50% off sale when you really can get brilliant deals.

Customer Service

An often used phrase, but they really do look after the customer.

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Complete contrast to River City Bicycles who appear to look down their nose at anyone who doesn't ride a $10,000 carbon fiber racing bike....

The best local chain in Portland. They carry a good selection of road, mountain and cruiser bikes (as well as a selection for younger children). While they may stick to the MSRP of items, they never have tried to sell me something that I didn't want or need.

Customer Service

They can be hit or miss on customer service. Usually you're greeted upon entering the store and asked if you need help, but not always especially if they're busy. They are very helpful in finding what you need or want. During a upgrade of my mountain bike they ordered the wheel I wanted for no extra charge as they didn't have exactly what I wanted in stock.
Their mechanics are the best. I've never had a complaint with any work they've done. They have also always taken the time to answer any questions I've had to my satisfaction.
They've been very helpful when buying bikes and even buying cycling clothes explaining my options and why some riders prefer one style over another.

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The Bike Gallery used to be a Trek oriented shop (Trek, Gary Fisher, Lemond, and Klein). Recently I noticed them carrying other brands like Mountain Cycle and Rocky Mountain. This year they Added Kona.
So far I've bought three bikes from them, two of them on sale as they we're leftovers from a previous year. In all cases I recieved the same level of service regardless of the cost of the bike.
Being a large shop, previous model year bikes can usually be found here at a very good discount during the winter months.

I only use Hollywood store but they have always treated me right. Pete one of the mechanics there really seems to know his stuff. Only complaint I have is that the prices are a bit high but everyones gotta make a buck right?

6 locations in the Portland area, The Bike Gallery has been around for over 30 years. The primary local dealer for Trek, Gary Fisher, Klein, LeMond and Orbea, among others. Stores are smaller and have less selection than River City Bicycles, but they make up for this with superior service and more locations.

Customer Service

Simply awesome. These guys know their stuff. They know what works, what doesn't and how to fix it better than anyone else in town. If you come in with a problem, they will take care of you and they will solve it. I've gotten a lot of advice at BG (especially at the service department) and they have never steered me wrong.

They also have the best bike fitters, wheelbuilders and fix-it welders in town, all of which I know from personal experience. Most of my business has been at the downtown store, because these guys understand the needs of commuters so well. I've also had great experiences at the Hollywood and Beaverton stores.

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Bonus points for opening early during the Tour de France so we can come in and watch it live.

More bonus points for sponsoring events like the Bridge Pedal, Hottest/Wettest Day of the Year Ride, Midsummer Night Ride and Cycle Oregon.

Minus points for charging $5 for "special orders" out of the QBP catalog, which any online or brick-and-mortar shmoe can do. The only way to compete with the Internet is to offer superior service, which BG does to a tee. I'm willing to pay a higher price at the LBS, but on simple principle I refuse to pay a fee just because I want a standard part that they don't stock.

Despite the special order policy, 5 stars across the board.