FullCycles.com is an on-line store that sells bicycle products. It is now owned and operated by Full Cycle of Boulder, Co., a retail bike store with at least two locations. It was sold to Full Cycle within the last year I think.

Customer Service

7/23/2010: I purchased on-line a pair of mountain bike tires. The site reads, "We ship primarily with USPS Priority Mail or UPS Ground services and most products leave our shop within 1 business day of your order."

7/27/2010: I called their customer service. John told me my that the tires I ordered had not been in stock but would ship out to me in the afternoon.

7/29/2010: I received an Email from [email protected], which stated that my order had, "Shipped via FedEx. Tracking ID – xxxxxxxxxxxxxxx."

7/30/2010: FullCycles.com on-line order status listed my tracking # indicated my tires shipped on 7/29/2010.

Later 7/30/2010: FedEx.com didn't recognize the tracking number. FedEx customer service told me it was valid but the package had yet to be picked up from FullCycles.com. The package was picked up at 4:30 PM, twenty-four hours after I received an E-mail stating my package had been shipped.

FullCycles.com misled me about the tires being in stock and shipping out in a day, then lied (on the phone) about when they would ship, then sent a fake or false shipment notification a day before they actually shipped.

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At least on the on-line sales side these guys don's seem to be the most honest vendors. I do not recommend buying on-line from them.

Yes, I received the classic "bait and switch" treatment from Full Cycles when I stopped in to buy a Shimano "Hone" crankset. Yes, I drove 200 miles for nothing. Thanks again for NOTHING Full Cycles.

Customer Service

The above comments apply

I have not been in the shop, but have ordered from their website. I had some questions, so I actually placed my order over the phone. Great selection (call and they have an even larger selection than on their website).

Customer Service

They are top notch. They are incredibly helpful and very knowledgeable on the phone.

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I would, and have, recommend this shops to friends. They have some great deals on parts and they have been readily available to answer questions via phone.

Have only used the online store, never been to the physical location.

Customer Service

Poor. Ordered a set of wheels. The site showed them in stock and charged my card. Selected 3-day select shipping because I needed them soon.

4 days later, my order status still showed as "Web Process Started." I sent them an email inquiring as to the status. Eventually, got an automated "order canceled -- item not in stock."

Haven't yet received the refund, but it's only been a week.

My main complaint is that they wasted a week of my time and I missed a weekend ride because of it. Will not be ordering from them again.

Knowledgeable staff with great service and prices. Used them online more than once. All experiences have been great

Customer Service

The best

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Use online

I have never been to the shop I was looking for a deal on the internet and found Full Cycles. I just bought one of there yeti 575 demo bikes. I talked with Will on the phone he answered all my questions and soothed my anxiety of buy a used bike. He told me the bike would be to my house in seven days. it was there right when he said that it would. they put the heavier spring in the vanilla shock. The bike looks like it is brand new, not a scratch no dirt. I know that they put new tires and grips on it but I could swear that they put new rims and seat on also. I ordered a couple of other Items also everthing was exactly as I ordered. I like to deal with my local shops but the service and prices that I got beat the tar out of my local shops.

Customer Service

Out of this world.

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I won't hesitate to do business with them again.

This review is for the Full Cycle online store. I found them doing a price seach on Google. Bought a NiteRider MiNewt X2 headlamp for the best price I've seen anywhere, even with shipping.

The lamp is a huge improvement over the 5-year old NiteRider halogen lamp I've been using.

Customer Service

Somehow, they managed to mail the light from Oregon to Pennsylvania on Columbus day. Monday was a federal holiday, so they shipped it Tuesday. I figured it would arrive Friday...it arrived Wednesday. Amazing.

I wouldn't expect everyone to get this kind of service over a federal holiday, but it can happen.

I've never been to the actual shop but I purchased a new Yeti model through Full Cycles. Communication level from staff was fantastic. In fact, it was probably easier and faster to get information from Full Cycles than from my local shop.

Customer Service

Excellent. Will and his staff provide absolutely top-notch service. They are fast, knowledgeable and beat every other price quote I received from local shops. I am normally a big advocate of shopping local but all my local shops wanted to nickel and dime me on swap-out parts for a custom build. Full cycles did it and came close to the price of a factory spec'ed bike. The build time was miniscule and I received the bike less than a week after order. I would recommend these guys to anyone.

This reveiw is for their online store.

The online store is setup well and ording was easy. The price was right and the process was easy. I received prompt updates regarding my order and all went well with the shipping of the item. Painless and prompt as it should be.

Customer Service

Customer Service was beyond amazing!

I ordered a Pike Air and received a Pike Coil. I did not think to check this and had the fork installed on my bike. When I went to pick up my bike, I asked them to adjust the air pressure for my weight. They told me it was a coil fork. I was headed out to Moab that day and thought I was hosed. I called the shop and Gary answered. I explained the situation and he told me it was not a problem. He told me to go ride the fork I had and that a new Air version would be sent out right away. After riding the coil fork in Moab I returend home to find the Air version waiting for me with a return shipping box and postage paid! Amazing!

Obviously, the mix up should not have happened in the first place, but the service after the sale is what makes or breaks a shop. In this case they have proven their worth and support to me. That speaks volumes in an industry that typically does not care about customer service. A+ in my book. Thank you Full Cycles!

Never been to the shop, found them on the internet and wanted to support a local shop. Big mistake.

Customer Service

Liars!!!!! Tried to buy a set of wheels. Even after a phone call, email and notes attached to the purchase to confirm the correct ones were coming, they shipped the wrong set. Notified them a week ago and they still can't seem to get the right ones out. Good thing I took a weeks vacation to do some riding. Talked to flunkies, the manager, they all give a different story. I would give them a zero rating, but they need at least one flaming turd to know how much these guys suck.