Hutch's Bicycles - Bikeshops, Bend, Oregon
Hutch's Bicycles - Bikeshops, Bend, Oregon
Latitude | 44.057446 |
Longitude | -121.326957 |
City | Bend |
State | OR |
Zip/Postal Code | 97701 |
Country | United States |
Phone | 541-382-9253 |
Shop Hours | weekdays 9-7, weekends 9-6 |
Web Address | http://www.hutchsbicycles.com |
Bike Shop Sells | Cannondale,Giant,Specialized |
Info Added By | twest820 |
USER REVIEWS
[Apr 02, 2014]
henryt
Downhiller
Hutch's has the best service department in Oregon, mechanichs who know what the f-*# they're talking about and the best selection of road, mountain and family bikes in town. Both Bend locations have great demos and the best high-performance mountain bike around, staff who ride and will send you out in the right direction. |
[Nov 22, 2009]
monkeyman
Racer
One of the oldest bike shops in Bend. They have 2 locations within (for some reason) 3 miles of each other. They sell all kinds of bikes, even some BMX stuff. Cannondale, Giant, Specialized, Electra. Customer Service Inconsistent. These 2 shops have a lot of new staff every year. Rarely do I talk to the same person twice in a row. One guy will be totally cool, and have great answers to my questions, the next may try to sell me a part that's completely incompatible with my bike - I never really know what to expect. Sometimes it feels like I'm being conned.
Similar Products Used: The high employee turnover concerns me - it usually means that the management makes a habit of hiring expendable people, or that they aren't smart enough to pay good people to stick around.
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[Mar 21, 2009]
Anonymous
Weekend Warrior
Best all-around shop in town. Definitely the best family-oriented shop in town. Good service. If you're not happy with something, tell them...and they'll figure it out and make it right. Good selection of rental bikes. Good brands. Down to earth. Definitely one of the top three shops in Bend. Customer Service Good people. Good service. They take the time to explain things and figure out what's going on with your bike. Similar Products Used: Sure, in the summer there might be one "kid" working there who doesnt' quite get something right...but that's the nature of the business at ANY shop, especially busy ones like this one. Like I said, if you're not happy, they'll make it right for you. |
[Jul 09, 2008]
Anonymous
Weekend Warrior
Very exspensive and a rip off, and doesn't have that many bikes. Customer Service okay Similar Products Used: it is a rip off DONT GO THERE |
[Sep 08, 2007]
twest820
Cross Country Rider
Hutch's (http://www.hutchsbicycles.com/) has details. To summarize, Hutch's is a five store chain in Oregon; I'm only familiar with their two Bend stores and use the westside one almost exclusively, so this review is specific to that location. I've used a dozen odd LBSes in Oregon, Washington, California, and Pennsylvania over the years and Hutch's is easily the best I've worked with. Knowledgeable staff, a laid back atmosphere, and a willingess to work with customers on whatever level they're at. Customer Service As good as it gets, in my experience. I do nearly all of my own wrenching and mainly use bike shops as parts suppliers. It's quite nice to work with a store which will let you walk into their back rooms and look through parts or hand you a bin of shims and let you find what you need. On the rare occasions when I've known more than the mechanics do they've even listened to what I'm saying.
Similar Products Used: So far I've had excellent luck with finding what I've needed in stock on various walk ins, though it helps the westside store has a spoke cutter. Prices are reasonable and sometimes even better than mail order. Zero hassles when I replaced a rear shock under Cane Creek's trade in program and excellent work on fork overhaul when I got crunched for time and dropped off the bike (sans wheels) along with a new set of seals and bushings which I'd been planning to put in.
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