Eddy's Bike Shop - Bikeshops, Stow, Ohio

Eddy's Bike Shop - Bikeshops, Stow, Ohio

DESCRIPTION

USER REVIEWS

Showing 1-6 of 6  
[Nov 08, 2009]
josh8
Cross Country Rider

Terrible. That explains it all. I spent a weekend at Rays MTB in Cleveland and this was the closest shop. I broke my derailleur hanger on my SS and needed a new one. They had one in stock so i came to get it. I get there and they have the part. I ask to use a couple tools to put it back together and am told that they do no loan out any tools. I end up buying the stupid cone wrench to put on my tensioner and driving back to rays to use their allen wrenches and put the bike back together. THis place in unbelievable and this is the third time i have been jerked around by these guys and i will NEVER go back.

OVERALL
RATING
1
VALUE
RATING
1
[Aug 31, 2009]
ksyder
Weekend Warrior

Advertised as the largest bike showroom in Ohio, which I tend to believe. The building used to be a supermarket prior to becoming Eddy's. I have bought numerous bikes there and recommended them to friends and Eddy's has been a good store. The free lifetime adjustment on bikes purchased there has been great! The prices are high but they have alot of staff so its understandable.

Customer Service

Usually there are many guys on the sales floor that offer to help out. It is obvious that the people there are passionate about cycling and don't mind chatting you up for a few minutes to help you make the best decision. Lately the service department staff has been awesome. Free basic adjustment- I've had it in there for numerous brake and derailleur adjustments, and to pump up my Headshok- total cost- $0.

I can think of maybe one or two guys there that have been cranky but 90% of the time they are cool.

OVERALL
RATING
4
VALUE
RATING
4
[Jun 01, 2009]
tatersalad
Weekend Warrior

Not very happy with these people so I am sure my "tone" will show through. The shop is a bike shop, nothing special.

Customer Service

Very bad, I agree with the previous review that called the service dept smug. These people should be kissing customer ***, instead they seem to think its better to insult and challenge customers.. Be forwarned, if you spend less than 2000 dollars you will be treated like crap after the sale. Apparently my 1500 dollar bike is not worth their time or civility when dealing with my issues. I have a job that allows me to interact with about 50-100 different people every week and believe me I will let everyone I meet know my opinion of this pathetic example of "customer dis-service". If you have time to kill and want a big laugh allow yourself to be "fitted" for a bike at each store, you will be amazed at the results (and not in a good way!)

Similar Products Used:

Do want you want ,,,,but hey, I warned you.

OVERALL
RATING
2
VALUE
RATING
1
[Apr 12, 2009]
lucky472
Weekend Warrior

I've recently spent a lot of time at the Montrose location, and also the Stow. The Stow location is much bigger and has a greater selection of bikes and accessories. Both locations were very clean.

Customer Service

When it came to customer service, this is where it was left all over the place. My GF and I first went to the Montrose location after visiting numerous bike shops, and big box retailers. There was plenty of staff, who weren't overly pushy. When we needed help, we found someone who was extremely helpful and answered all of our questions. We really wanted Cannondale F7's which we found online at their site, and also REI for the same price. The associate informed us of a sale coming up and said that if we had to order the bikes (Montrose is a smaller store and doesn't stock all bikes)that we would be able to get the sale price when they came if, if they were actually on sale. This gave us huge piece of mind. We then went home and placed the order online. I sent an email (from website) asking if getting the sale price was going to be an issue. I received a response very quickly (Jim Jr.) and was reassured that getting the sale price wouldn't be an issue, and was also told that the bikes would be at the Montrose location by the end of the week. It felt great!!!! On Firday, my GF received a call and was told that our bikes were in....

Similar Products Used:

con't...When we went there to pick up the bikes, it turned into an issue to get the discount. The guy gave us the discount very fast, but started whinning about how we cost his store $200 because we ordered them online. It was very rude, and kind of odd. It turns out that he was the manager. Personally I think he was just to busy and having a bad day. He did take care of us, but I really don't care who I cost what. I feel like in todays economy Eddy's should be happy to get my $ since other places have the same bikes. I then sent Jim Jr.(Stow) another email and explained my inconvenience. Once again, he responded very quickly and was more then helpful. Overall, the company and majority of the staff is as good as it gets. Being a small business owner, I watched how the staff interacted with customers, and would give them a 10 out of 10. Jim Jr. Is top notch, and the Stow location was by far the best bike store that we've been in while living in Ohio.

Vince B. and Kelly K

OVERALL
RATING
5
VALUE
RATING
5
[Dec 17, 2008]
IF52
Cross Country Rider

This is a very large shop with a fair selection of bikes and accessories that cover the entire spectrum of cycling enthusiast. A large service dept, but oddly, a limited staff.

Customer Service

Mediocre at best. There have been times when I have been there during a weekday when it is slow, and still nobody greeted me or even spoke to me for 10 minutes. Not just on one occasion either. Most of the people in the service dept are either clueless or smug roadies who act like they are going out of their way to help you at all. There are exceptions, for instance Jim, who I believe is one of the owners, is really nice and seems to really enjoy talking about bike old and new. Most of the other kids that work there won't know what you are talking about if it is more than a few years old.

Similar Products Used:

They either don't have or don't know how to use certain, very typical shop tools. For example, I ask a mechanic at their Montrose location to remove a Chris King crown race from a RockShox SID for me. I would have done it myself, but since I didn't have a proper race remover, like the one made by Park Tools, I decided to have a shop take care of it. I handed the guy my fork and he proceeded to hammer it off with a hardened steel punch. Not even a brass drift, but a steel punch. I didn't notice what he was doing until he was already mangling my crown race, and by then it was too late. He scratched the fork crown and destroyed the race in the process and was unapologetic

OVERALL
RATING
3
VALUE
RATING
3
[Nov 05, 2008]
Anonymous
Weekend Warrior

Good selection of bikes

Customer Service

Basicaly no service. Their pro bike fit is a joke. The knowlege of bikes is limited at best.

Similar Products Used:

Many repair problems. Not only overpriced but not very good quality either. Results of last tune up: Grips remove with lube, Dent in handle bars from over tightening bar ends. Brake adjusted so bad they wheel wouldn't spin, shifted Ok but it was like that when I gave it to them. Still got charge full price.

OVERALL
RATING
1
VALUE
RATING
1
[Sep 14, 2008]
agm2
Racer

Great selection of bikes, service workers are nice and knowledgeable

Customer Service

I would rate their customer service excellent. I bought my first bike there and spent a good couple hours walking around with the salesman and he gave me specs on each bike let me try out anyone I wanted. I came in for chain lube about a month later and the same salesman had put aside a bike in my size that had been marked down for me just in case I wanted it.

There service department rocks. I've had a couple things down and they always do the repairs quick and most of the time will fix something else for free while it's in. A good example was my chain broke at a race and tore the hanger for the derailleur. They said the derailleur was fine and they would replace the chain and hanger (non-warrantied) for free. When I got it back they had replaced the chain, hanger and derailleur for free. They've been nothing but good to me. I gotta say I was knowledgable when I came and was nice and it has paid dividends.

OVERALL
RATING
5
VALUE
RATING
5
Showing 1-6 of 6  
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