Smitty's Cyclery - Bikeshops, Cincinnati, Ohio

Smitty's Cyclery - Bikeshops, Cincinnati, Ohio

DESCRIPTION

The owner of this shop was very helpful in helping me select a new MTB. They offered great service on my old clunker too...

USER REVIEWS

Showing 1-2 of 2  
[Jun 04, 2010]
Prostreet513
Downhiller

I stopped into this shop for the first time today and it's not the biggest shop but it does have alot of nice stuff and I liked the fasct they carried Kona. The shop was very clean and didnt feel cramped whatsoever. Its really not that hard to find either.

Customer Service

The man and woman working there were very nice and super friendly. I didnt feel uncomfortable whatsoever in this shop and it had a nice friendly down to earth feel.

Similar Products Used:

I would definiately go back again. I have always heard great thing about this shop and now I know exactly why!

OVERALL
RATING
5
VALUE
RATING
5
[Jul 17, 2009]
Peace&Love
Weekend Warrior

Nice selection of bikes in a varied price range.

Customer Service

One of the worst customer services I've encounted in the area. The person I spoke to was very rude and condesending. I understand that this person might have experience as a rider but from when did that become a reason to be condescending. After I left this store I checked out Resers bike store in Newport and Bio Wheels and both stores had comparable bike if not better but the customer cervice at both stores was very, very good. Especially at Bio Wheels, everyone was super friendly, very helpful without being condescending.

OVERALL
RATING
3
VALUE
RATING
2
[Jan 29, 2008]
Rob
Weekend Warrior

I bought my first "real" mountain bike here and it was a great experience. Great service, knowledgeable staff, and great products

Customer Service

Excellent

OVERALL
RATING
5
VALUE
RATING
5
[Jul 23, 2007]
rommetje
Weekend Warrior

Nice place good selection of bikes

Customer Service

They know bikes and are friendly

Similar Products Used:

Locally owned bike shop. He does not have a chain of stores, nor does he seem to have aspirations to grow, nor does he have any pretensions. He brings his friendly dog with him to the shop.

OVERALL
RATING
5
VALUE
RATING
5
[Dec 23, 2006]
thewatchtech
Cross Country Rider

Two years ago, I went shopping for my first real MTB in nearly 15 years and Smitty's was one of about 1/2 dozen Cincinnati area shops I visited. I test rode one of his Konas, as he is exclusively a Kona MTB dealer (he also carries Bianchi road bikes). As it happened, the Kona fit me better than any other brand I tested. More importantly, I could tell that Smitty knew what he was doing in every way. He knows his products and has years of mechanical experience to apply to those products. You will not get bad advise or service from this shop.

Now, I will say that the shop is small and does not have a great deal of floor space, so he may not have a specific item in stock. However, the shop is in the process of moving into a space next door, which will more than double the space. Labor prices are very fair. Most prices for product are list or close to it.

Smitty's is supported by a core of local MTB racers, who know him and trust him. However, the shop also caters to the family and youth market, so you're not going to come in and feel on the "outside looking in" at a shop that is race-exclusive.

Customer Service

This was my #1 criteria in selecting a Local Bike Shop and Smitty's was the hands down winner. Smitty himself has a fundamental grasp of the importance of customer service, especially to the small business owner. He's mostly a one-man show, but the folks who help him out on a mostly seasonal basis are also very customer-friendly and knowledgeable.

Similar Products Used:

Smitty's is 1 of maybe 3 shops in the region that strongly support the local MTB "scene," by helping to sponsor races and trail work days. This guy truly loves the sport and puts his money and time where his mouth is.

OVERALL
RATING
5
VALUE
RATING
5
[Nov 27, 2006]
Grant Grohm
Racer

This is the best shop in the world!!!!!! These guys love bikes and love people who ride if you are in Cincinnati thats the only shop to go to......

Customer Service

The best period!!!!!!

OVERALL
RATING
5
VALUE
RATING
5
Showing 1-2 of 2  
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