Arc de Triomphe Bike Shop - Bikeshops, Queens, York

Arc de Triomphe Bike Shop - Bikeshops, Queens, York

DESCRIPTION

This shop has been in the neighborhood since 1975. Russell, the owner, took over the shop from his dad. The shop provides excellent service in every aspect with extremely fair pricing. They are prompt, courteous and very knowledgeable about all aspects of mountain biking. Even more importantly, they support local mountain biking organizations and promote trailbuilding and responsible trail usage. This is the kind of shop everyone dreams of having in their neighborhood. A definite asset to the MTB community in NYC and well worth the trip from any of the other boroughs or surrounding counties. Keep up the great work. My bike and I both thank you.

USER REVIEWS

Showing 1-6 of 6  
[May 11, 2013]
Mike Neal
Cross Country Rider

Nice place good selection.

Customer Service

Got a great price on my bike 2 years ago.Russell is a pleasure to deal with.

Similar Products Used:

Good mechanics made repairs while I waited.

OVERALL
RATING
5
VALUE
RATING
5
[Jul 09, 2009]
Roxie
Weekend Warrior

They have many bikes and have many parts. But I was not impressed with the prices. I went there yesterday hoping to find my dream bike. I did, but it didn't cost the way i planned. A 26" Schwinn bike costed $309.99 while a 26" Schwinn bike in Toys R Us was 134.99. I heard this place had fair prices. You can say that but I rather would go to Toys R Us than hurt my wallet.

Customer Service

They have great service even though i didn't buy any bikes.

OVERALL
RATING
3
VALUE
RATING
5
[Jul 06, 2009]
bb
Cross Country Rider

Great neighborhood shop - nothing fancy, but they remembered the $ I spent a few months back (basic supplies- pump/seat/etc) and when I had some mechanical issues that I did not have the tools for they took care of it at a nice discount, and prompt - also double checked my own handi-work to insure it was done correctly...it's worth my trip from brooklyn to not have to deal with all the hipster bike snobs who started riding fixed six months ago and think they know everything about bikes- ADT are the real deal.

Customer Service

great

OVERALL
RATING
5
VALUE
RATING
5
[Feb 19, 2009]
Zoran
Weekend Warrior

BY FAR THE BEST BIKE SHOP IN NEW YORK. RUSELL AND THE CREW ARE REALLY SOMETHING. THEY ARE NOT THERE JUST TO SELL TO YOU, ALSO TO HELP WITH THE RIGHT CHOICE OF PARTS.

Customer Service

EXCELLENT

OVERALL
RATING
5
VALUE
RATING
5
[Feb 17, 2009]
Mark62
Weekend Warrior

Had some time to kill and saw a bogus review above, and just thought I'd give Russel and the boys at ACT their props. Russel has to be the most knowlegable bike guy I know(the guy uses a stethascope to narrow down any creaks or abnormalities in your frame). The staff are ready and willing to help out with any questions and they ride the same stuff as I do, so they walk the walk as well. This review is more of a response to the tool that left the last review. ACT doesn't even sell Cannondale.

Customer Service

Excellant

Similar Products Used:

They were one of the first shops in the area to hold fundraisers for local trail building.

OVERALL
RATING
5
VALUE
RATING
5
[May 14, 2008]
tekco
Weekend Warrior

The shop has a wide variety of brands and equipment that a novice can go in and purchase.

Customer Service

The customer service somewhat nice but at the end of purchasing a Cannondale for myself, the sales rep only wanted to sell me the bike. At the end the bike was to big, something that could have been avoided if they took proper measurements. They insisted that the bike was appropriate for me just by sizing me up with there eyes instead of taking an accurate measurement.

Similar Products Used:

As for the technical aspect, the technicians know exactly what they are doing. I suggest that no beginner go in without some knowledge of bikes.

OVERALL
RATING
2
VALUE
RATING
1
[Apr 23, 2008]
mikemo59
Weekend Warrior

The shop carries all that you need for your riding experience. Their products range from that of casual to competitive riders.

Customer Service

They are second to none. They stand by their repairs and sales.

Similar Products Used:

I have been a customer of the shop since the late 1970s. They are craftsman in all of their repairs and sell quality bicycles at competitive prices. I relocated from Queens to the Bronx. I still take the trip to Queens to get whatever I need for my bicycle and my kids bicycles.

OVERALL
RATING
5
VALUE
RATING
5
[Sep 11, 2007]
myklftw
Cross Country Rider

Excellent - learned a lot from the owner and crew there, and I worked at another shop, as well.

Customer Service

Friendly and courteous and knowledgable.

Similar Products Used:

When it come to not only talking the talk but someone who can walk the walk as well, Russell and Co. have it hands down. The shop has been around a long time, they are skilled riders all, and I'm proud to be a good customer there. There may be shops of of flashier displays and bike bling, but if you want substance and care of workmanship over hacks, bait and switchers, and snooty pretenders to the throne, look no further. You mofos rock. Thank you all.

OVERALL
RATING
5
VALUE
RATING
5
[Aug 30, 2007]
Cracker
Cross Country Rider

I had my first real intereaction with ADT the other day, when I purchased a new ride. Let me just say, from just walking in off the street, the staff was very personable. The shop had that old school feel to it with a nice selection of bikes and assorted gear. The shop had my #2 pick for a good price and the staff(Russel and ???) were SUPER helpful, extremely knowledgeable, and not at all pushy to make a sale.

Customer Service

Excellent!! Knowledgeable. Courteous.

Similar Products Used:

all in all an excellent shop, with a good selection of bikes and gear.
I haven't yet had to use their customer service(as in, returning with a problem). So, if something is awry...I'll let y'all know.

OVERALL
RATING
5
VALUE
RATING
4
[Jun 26, 2007]
tg3895
Cross Country Rider

This shop has been in the neighborhood since 1975. Russell, the owner, took over the shop from his dad. The shop provides excellent service in every aspect with extremely fair pricing. They are prompt, courteous and very knowledgeable about all aspects of mountain biking. Even more importantly, they support local mountain biking organizations and promote trailbuilding and responsible trail usage. This is the kind of shop everyone dreams of having in their neighborhood. A definite asset to the MTB community in NYC and well worth the trip from any of the other boroughs or surrounding counties. Keep up the great work. My bike and I both thank you.

Customer Service

Excellent!!! This is what makes the difference between a good shop and a great shop. Arc de Triomphe is top notch in service both to the bike and the customer. Very detailed oriented.

OVERALL
RATING
5
VALUE
RATING
5
Showing 1-6 of 6  
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