Cycles Plus - Bikeshops, Huntington, York

Cycles Plus - Bikeshops, Huntington, York

DESCRIPTION

A little out of the way, but I found the staff super knowledgeable and well worth the trip. They only carry a couple brands but they's got a really good selection of bikes and accessories. I think they've even got test bikes! They let me borrow one while they rebuilt my Stumpjumper.

USER REVIEWS

Showing 1-2 of 2  
[Jun 08, 2015]
CycleFriend
Cross Country Rider

Shop closed :(

OVERALL
RATING
5
VALUE
RATING
5
[Jun 04, 2010]
heynowthen
Weekend Warrior

First, I want to say that Cycles Plus will be my bike shop of choice for all of my purchases in the future. Here's why:

Last year I purchased a 2009 Rockhopper from a different bike shop. That bike never felt "right". Gear changes were not smooth, and I thought the frame was misaligned. I took the bike back to where I purchased it 2 times and both times I was told it was fine. I took the bike to 2 more Specialized dealers, one said it was o.k. and the other agreed the frame was misaligned but Specialized needed them to use a special tool to check. Would you believe that shop didn't even have the tool so they couldn't help me. Dejected, I gave up with this bike and it sat in my garage for months. It was to the point I didn't even want to look at the bike.

One day online I found the website for Cycles Plus. I read the "about us" section on their site and I felt they could be my last best hope. I emailed them about my situation and a manager, Josh from the shop responded. He advised me to bring the bike in and he would have a look at it. When I go in I see Josh. We take the bike in the back and within 2 minutes he is on the phone with Specialized telling them I have a misaligned frame. Within 5 minutes of that I'm being told my frame will be covered under warranty.

I didn't buy my bike there but I was treated as if I was their "best customer". This is how a business should be run. This is how all customers should be treated! Cycles Plus restored my belief that their are still bike shops that truly care about the sport and their customers.

I will buy my road bike here next year along with a new mountain bike for my son. Heck, I'll even buy my wife a new bike too!

Would you believe I got an email a few days ago from Josh at the shop. He's just checking up on me and the new frame. Mind you all this went down 2 months ago. NOW THAT'S CUSTOMER SERVICE!

Customer Service

The best I've experienced on Long Island.

Similar Products Used:

Been to the shops on the south shore in Nassau County and will gladly travel up to Huntington to visit this shop.

OVERALL
RATING
5
VALUE
RATING
5
[Jun 04, 2010]
Joseph
Weekend Warrior

Let me say right from the start that in the future I will be purchasing all the bikes for my family at this shop. Here's why:

After visiting several shops to check out what I felt was a misaligned frame on my Specialized Rockhopper, I was told at the "other" shops that "nothing was wrong" and "that's how it is supposed to be". Even at the place of purchase I was dismissed. Feeling dejected I emailed Cycles Plus.

After looking at the "about us" section on their website I felt their shop would be my last hope. I emailed them and would you believe I got a response! I was told to bring my bike in and they would check it out.

The day I brought my bike in I spoke to a great manager, Josh. I explained to him my situation, we went to the shop area and within 2 minutes of looking at my bike he was on the phone with Specialized. 3 minutes later I was told they would be sending my a new, and I mean new 2010 Rockhopper frame.

I didn't even buy the bike there and this was the level of customer service they gave me....imagine how I would be treated if I did get the bike there....just fantastic!

To top it off the manager Josh would send me emails every few days to update me on the warranty status. In fact, today I look at my email and this was there:

Joe,

Just checking in on you. How's the new frame and tune treating
you. Hope you're riding more than I am. - Josh

Josh Jorgensen
Manager/Fit Technician
CyclesPlus
631.271.4242


Absolutely FANTASTIC. This is how a business should be run, this is how customers should be treated.

Customer Service

Awesome

Similar Products Used:

Will definitely shop here in the future. Next year I will buy a road bike here for me, and a new mountain bike for my son, and what the heck, lets get the wife a new bike too!

OVERALL
RATING
5
VALUE
RATING
5
Showing 1-2 of 2  
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