Seems like a nice shop, but they have no knowledge of mid to high end bikes. Stick to the smaller local shops.

Customer Service

They were nice when I purchased my kids bike there. For anything remotely technical oriented go somewhere else.

There is one mechanic that knows what he is doing. The rest are recruits from Burger King.
I spent 4 years working there to get cheap product.
10% of the employees ride bikes, the others are just there to sell stuff. No mid or highend knowledge in the place.

Customer Service

It is ok.

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Look for a smaller shop with real riders working there.

Large professional shop with 30 employees (in season), also sells MX and motorsport gear. ATVs and such.

Customer Service

Good shop, I have bought 5 bikes over the years. Helpful people, nice once you get to know them. Consistant pricing, will give a discount on new bikes if you ask.

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Bert's sometimes gets a bad rap from people that expect freebies. But I like them, will buy from them again.