Babcock Bicycles - Bikeshops, Endicott, York

Babcock Bicycles - Bikeshops, Endicott, York

DESCRIPTION

USER REVIEWS

Showing 1-3 of 3  
[Jul 07, 2012]
jimmy c
Weekend Warrior

Great bike and high prices.

Customer Service

Not skilled at bike fitting, they sole me a $1200 Lemond that was two sizes too big and did nothing to rectify the situation.

OVERALL
RATING
1
VALUE
RATING
1
[Aug 19, 2011]
Mary B.
Downhiller

There were plenty of bikes to choose from. There was a wide range of prices and enough room to walk around and really look at the merchandise. The shop was clean, neat and tidy.

Customer Service

I received excellent customer serivice. The owner spent alot of time putting different bikes on a rack for me to try out. He explained the differences and offered suggestions as to the right fit for me. I was thrilled that my old bike could be used as a trade in.

Similar Products Used:

I called after the sale a few times to inquire about an email from Babcocks regarding a $10.00 off coupon,(I was very happy to receive this!) as well as clarification on the use of my new bike. Each time I was treated respectfully and all of my questions were answered thoroughly.

OVERALL
RATING
5
VALUE
RATING
5
[May 29, 2011]
NeverGettingOld
Weekend Warrior

I was looking for a tandem bicycle and had narrowed it down to a Trek T900. They had one in stock, so I went over to look at it. I knew it was not a 2011 because of a change in some components. They told me that they got it last year (2010). The MSRP for both years was $1100 (actually $1099.99) and that is what they charged me. After picking it up, I did some checking and discovered that it was a 2008 model, which had a MSRP of $990. I emailed Trek and they confirmed that it was a 2008 and was sold to Babcock Bicycles and that I had the MSRP correct. I had assumed that a dealer who had been around for as long as Babcock would not greatly overcharge a customer, so I did not investigate before buying. I had never been overcharged by a dealer in the 30+ years of buying bicycles. Several years ago, I was even given a discount by a different dealer of $300 on a $1500 MSRP bicycle because it was a new left over from 1 year ago. I never thought that a dealer would charge me $110 over MSRP for a 3 year old bicycle.

Customer Service

On the plus side, the sales person who helped me was courteous and helpful. On the minus side, it wouldn't shift into 8th rear gear (11T) and the tandem chain was a little looser than recommended. Took 10 minutes for me to adjust though. Fortunately, it was not sold to someone without tools and bike maintenance knowledge.

Similar Products Used:

I complained via email, but they have not responded. I had previously purchased a bicycle from the dealer that they bought out (Ted's Bicycles) and merged with. He had sold me a current model year bike at MSRP, not $110 above MSRP for a 3 year old bike.

OVERALL
RATING
1
VALUE
RATING
3
Showing 1-3 of 3  
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