2019, Chris is still an asshole. If you want to be condescended to like a 9 year old, stop on in. Seriously though, if it weren't fairly central to Albany, they'd have zero customers. Just get in your car and make the drive to ANY other shop, Tomhannock is Pittsford or Grey Ghost in Glens Falls are both worth the drive over these guys.

Cycling snobbery, bro culture

Visited the Clifton Park store last spring when shopping for an affordable entry level bike to tide me over. Visited the store last week when I was ready to spend a reasonable amount on a good 29er. ($1K MSRP) Both times I was talked down to, shown pricing that was not at all attractive on the bikes they do have, and left feeling this was not the LBS I would want to go to for advice, parts or bikes. It's very possible they do an excellent job on repairs/tune-ups, but I wouldn't know.

Customer Service

Felt talked down to, did not feel that I was treated well

I have no idea what some of these people are talking about especially the last guy! I recently came and bought my son an entry level Giant mountain bike and I felt their service was so great (especially Chris) on an entry level bike I went back to buy my first 29" full suspension bike. I would definitely recommend this shop to both the beginning and veteran cyclist!

Customer Service

Customer service is great. I was guaranteed the correct size frame I needed. I also needed some minor repair work done after a couple rides and their mechanic (T) had me out the same day. The staff at Elevate are true experts in the bicycle world. I hear they even give coaching lessons in the winter.

Ordered a bike from them to find out 2 weeks later, they had no idea where it was or when it would be in. I was originally told it would be in within 7 days and after 2 weeks, they were rude when I asked if they had an update. After 3 weeks, I asked for my money back when there was still no update. I was told no and until I bitc*hed and moaned, they were not going to give me a refund. I paid for the bike in full and they were unwilling to give me my money back.

My buddy bought a 4k bike from them and the setup was horrible. The only reason why he got it was because of the price. Nothing was tight on the bike and the handlebars ended up spinning and scratching them badly.

Chris, the owner, is a true dou*che and I would never go back in. Went into Downtube and picked up a bike in an hour. Love my Trek Fuel EX9 and would never hesitate about going back because they were friendly, helpful, and more importantly, not Chris.

Customer Service

Horrible....stay away!

Stopped in Clifton Park location looking for a sub $800 mountain bike.

Granted, I am a beginner, but to me the prices seemed high.

Cannondale F5 was $829, I believe the MSRP is $699. But like I said, I'm a beginner and might not be taking everything into account.

Even though the prices seemed high I would have still considered buying a bike because they are close to where I live. I realize small business prices are sometimes higher but this usually equates good customer service and superior knowledge of product.

I would have also liked to talk to them about sizing a bike and the sport in general, however, this was not possible because I essentially wandered the store for five minutes and was ignored.

I walked into the store excited and enthusiastic. Unfortunately I left with a bad taste in my mouth and no bike.

Will most likely be taking a trip up to Blue Sky Bicycles in Saratoga. Perhaps they will be more helpful?

Stopped in the store this past Friday looking for more information on Mountain biking in general. What bikes might be good to consider for the types of riding I plan on doin, ect. I met Mark there and he was very informative and helpful. Never seemed conceited as was mentioned before. Not sure if that was even him but my first experience with visiting this store was very well and I was happy I stopped in. I left knowing more what I may want and will most likely be purchasing a new bike from them sometime in the near future.

-Scott

Small shop in Saratoga Springs. Never has crap in stock for 29ers.

Customer Service

Friendly enough while telling you they have nothing that you need.

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Seems like they're just waiting to close.

Just an update to brands carried: Giant, Cannondale, Jamis, BMC, Louis Garneau, Shimano and much more.
Hours: Tues-Fri: 11-7 Sat: 10-5 Sun-Mon: Closed

Customer Service

Always striving to be better!

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Can not give us the highest ratings!
There is always room for improvement.

The store is much better nowadays. More friendly and they also carry Cannondale too!! Good goto place for last minute needs before hitting skidmore/daniels rd trails.

Customer Service

Decent

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Support your local shop not the internet!

Typical overpriced bike shop staffed by people who are better than you.

Customer Service

The guy who works at this location hates your guts. Doesn't matter who you are, what you need, or how much you spend.

You are treated like an idiot when you walk into this place and probably ARE an idiot if you buy anything.

But I will say, this guy knows what he's doing -- and when tune ups are $65, he better.

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A 26" mtb tube cost about $7 when you can get one at Walmart literally right across the street for $1.99.

My favorite part about this store is how the service prices are different when you call versus what is listed online. I guess it jus depends on the day!

These guys give the sport a bad name.