Bikeworks Albuquerque - Bikeshops, Albuquerque, Mexico

Bikeworks Albuquerque - Bikeshops, Albuquerque, Mexico

DESCRIPTION

Owner operated, service oriented, professional shop. Selling Maverick, Rocky Mountain, Serotta, Van Dessel, and Swobo bikes.

USER REVIEWS

Showing 1-10 of 14  
[Mar 04, 2021]
crackah

Strength:

Honest, dependable, friendly

Weakness:

Closed on sundays

OVERALL
RATING
5
[Oct 15, 2015]
Teresa
Cross Country Rider

I've used them 3 times now and have been very happy. I have a somewhat specialized bike with an electric motor and now have about 1600 miles on it. The majority of those miles have been on forest roads pulling a trailer and pretty darn rough. I just took it in for a tune up and on my commute to work this morning, it rides as well now as when I first got it. While they are a really technical shop, they worked with me really nicely. I have more of a starter set of knowledge but they didn't hesitate to back up and show me / talk to me about my choices in detail which was really appreciated. Great set of guys.

OVERALL
RATING
5
VALUE
RATING
5
[Oct 13, 2012]
Bulldog6
Weekend Warrior

These guys are great. I am new to the sport of mountain bikeing and these guys have been a big help in getting my old bike in shape for it.

Customer Service

Stopped by today and these guys stopped what they were doing and helped fix my rear tire. Took 5 minutes to fix and they charged me for new tube and rim tape,but not for time it took.first time in they had parts out on the counter and let my 6 year old play and build sprocket and gear set up, he has yet to stop talking about or playing with. As a father is is wonderful to have shops or people who interact well with my kids. Will be going Ba k for any future needs.

OVERALL
RATING
5
VALUE
RATING
5
[Feb 18, 2012]
snark7
Cross Country Rider

small shop, lots of great bikes, lots of knowledge, cool vibe, it's what a bike shop should be.

Customer Service

customer service is outstanding. i was just passing through and stopped in, the three guys working each greeted me and made me feel welcome, but weren't all pressure or salesman-y. i talked with Dan, the owner, about trails in the area, and he was super helpful.

Similar Products Used:

like i said, i was passing through and just stopped in, but if i go back to the area to ride, i will most definitely stop in. They are a great little shop and if you are riding in the area, go there and support them.

OVERALL
RATING
5
VALUE
RATING
5
[May 11, 2011]
ss85
Cross Country Rider

This shop is a small boutique that stocks bikes from Maverick, Commencal, Giant, Lynskey (sp?), Transition, and Tomac. There is a selection of road and cross bikes and parts available, in addition to mountain and gravity bike stuff. It seems every detail is covered - New Mexico-worthy tires, wheels, framesets, forks (even dual-crown), brakes, helmets, etc. They carry mid-level hardtails and city bikes as well. Plenty of hydration and nutrition options, including beer (which is both at once). Well organized.

Customer Service

The guys that own this shop have fantastic technical knowledge of the products they carry and are very good at explaining details to customers in a way that is accurate and not condescending. Their expertise really can't be overstated; this is the shop to take your big time problems, have a shock rebuilt, fix a rear hub, etc. I have worked at bike shops and can be very critical of bad ones - in this case I am very impressed.

Similar Products Used:

This shop also appears to have a very good relationship with distributors and customers, which makes everybody happier and gets customer needs addressed in real time. This is, without a doubt, the best boutique
mountain bike shop I have been to. Pretty nice guys, too. I am not a big ticket customer and still feel appreciated.

OVERALL
RATING
5
VALUE
RATING
5
[May 22, 2010]
Eddie Gonzales
Weekend Warrior

What makes this the best shop in town are the employees. Hands down best mechanics around. Excellent customer service.

OVERALL
RATING
5
VALUE
RATING
5
[Dec 08, 2009]
NE2NM
Weekend Warrior

Quality bikes and components. Not the widest selection, but can get anything you need within a short period of time.

They have even sent me to the competition for what I needed.

Great relaxed atmosphere. No pressure (I can see how some people in a hurry may construe it as overly lax). And they always have good beer on tap !!!!!

Customer Service

The most knowledgeable wrenches in ABQ !

They always point you in the right direction without trying to pressure you into something you don't need.

They rebuilt my fork over 9 months and it's been perfect. Had a rear wheel rebult 6 months ago and have yet to make any adjustments to it.

Similar Products Used:

This shop should be at the top of your list in Albuquerque.

OVERALL
RATING
5
VALUE
RATING
5
[Aug 31, 2009]
Anonymous
Cross Country Rider

This is everything a shop should be - before it goes corporate. They continually add new lines, parts and gear; all designed around the customer. Check out their website for the latest products and reviews or to catch up on where they are riding/racing next.

Customer Service

Great service from all four owners. Tony, Dan, Dan and Charlie have built two perfect custom bikes for me. And have helped many friends with their own bikes needs.

Similar Products Used:

If you are looking for quality bikes from people who know their craft, stop in. The guys at Bikeworks always have the time to point me in the right direction. Whether it be local trails, races or bike maintenance - they know their stuff and are willing to share.

Quit reading this and go see for yourself.

OVERALL
RATING
5
VALUE
RATING
5
[Jul 17, 2009]
mtbcrzy
Cross Country Rider

Not the biggest inventory in town, but can and will get anything you want/need in a very timely manner. Great location and there is always something going on there cycling related ie. talk, drink, videos and BIKES!!

Customer Service

Dan is one of the best wrenches and fork and shock experts around, he rebuilt my Foxes the same day and did not need to send out to PUSH; Danny is also one of the best wrenches and can build an awesome wheel, he has built a road set and rebuilt a mt. bike set and both are strong, light and true; Tony is also an awesome wrench and was the only guy in Albq. for a very long time that would and could work on Chris King hubs and Santa Cruz bikes. They all will give free advice and "no question is a dumb question" attitude.

Similar Products Used:

It is really unfortunate (kss, other post)that your one and only visit for business at the shop was not to your satisfaction. Don't allow your sensitive ego to be the total judge of this shop.
These guys not only wrenches and talk the talk they walk the walk. They race almost every weekend and some, sponser events,ie. Gallup, local races and racers and are always willing to lead a group ride anywhere, road or mt. bike.
They love to entertain at their shop and when you have young,fit,fun,knowlegeable and many women will agree, good looking guys working and "hanging out" it makes for a pretty good shop. I come in from SF because I know I will ALWAYS get great, honest and timely service at Bikeworks. Sorry for your one unfortunate visit, give them another shot, you will have a change of mind. And if not for service, go in and drink their beer and say you at least got a beer out of them.

OVERALL
RATING
5
VALUE
RATING
5
[Jul 15, 2009]
Marc Bikefix
Cross Country Rider

As an earlier reviewer mentioned, the boys do occasionally have drinks on hand. And snacks. If you're a friendly, respectful person, chances are that they'll offer you some. While their selection of bicycles and accessories isn't necessarily the widest in town, it is well-selected and the owners (Dan, Dan & Tony) have ridden virtually everything they sell. Experienced mechanics, road racers, downhillers and XC riders, that is where Bikeworks' strength lies- in the owners' experience. For intermediate to advanced riders, there is no place in Albuquerque that will work harder to find or build you the right bike for your riding style and budget- even if it means sending you to the competition.

Bikeworks' wheelbuilding and suspension service are easily among the best in Albuquerque and while they may need to work on their job scheduling (most busy shops do), they will stand behind that work. While picking their brains before shopping online will deservedly earn you a bad reputation in their eyes, their prices are fair and if what you need isn't in stock, they can have it in quickly. They could stock more & better clothing, but there are other shops in town that manage that category better. For riders looking for advice and service based on experience (rather than poorly remembered or understood catalog copy), no other shop in Albuquerque comes close.

OVERALL
RATING
5
VALUE
RATING
4
Showing 1-10 of 14  
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