High Gear Cyclery - Bikeshops, Stirling, Jersey

High Gear Cyclery - Bikeshops, Stirling, Jersey

DESCRIPTION

High Gear Cyclery- Sharing Our Passion For Cycling!

High Gear has been in business for over 30 years. We are well known throughout the area for our outstanding sales help and service professionals. We have two locations to help you with all your cycling needs: Stirling, NJ and Millburn, NJ.

USER REVIEWS

Showing 1-10 of 13  
[Aug 03, 2009]
Jaywinston41
Weekend Warrior

By far the best shop in NJ. I agree with one reviewer:where are these negatives coming from?!!! I LOVE to shop, and I love to drive. I've been to the top rated shops on thus sire and they don't hold a candle ti this shop. The most important factor for me is how much time a shop will spend to measure me for an appropriate fit. I got a great bike a year ago from another shop and turns out the fit wasn't right. I made the mistake choosing the other shop over High Gear so when I purchased my current bike, I made sure to go here. They only sell high qualify bikes. Even for the lower end bikes they usually start selling at the second or third least expensive option because the components are better.
They are in fact cyclists and answer questions based in experience not based on what a manual says.

Go Here!!!

Customer Service

Sometimes takes time to get te service but when you get it, it's the best!
I recently had an issue a few miles from the store. I called and they hopped in the van to come pick me up, then showed me what the problem was (wasn't really a problem) and showed me how to not get into that situation and what to do I I did. Very patient.

Similar Products Used:

Lifetime tuneups included in purchase.

OVERALL
RATING
5
VALUE
RATING
5
[Jun 27, 2008]
Anonymous
Cross Country Rider

it's a really good shop. i've bought 2 bikes there so far and am really hesitant to buy a bike from anywhere else in the future. their mountain bike selection is limited but you can probably still find something to make you happy, they have a ton of cannondales, trek, gary fisher, and a few more names but i've never seen specialized, iron horse, or other big brands there (not saying they can't get it, i don't know). their demographic is older (40s i'd say) so it's probably more beneficial for them to steer more towards road bikes, which they have an incredible selection of.
their repair shop is incredible, they know everything about bikes and are willing to give u a crash course while working on your bike (because they're so cool about it i usually buy a tool so i can handle the problem on my own the next time even though it's free). they also have courses that you pay for but they're pretty expensive ($150 for a day course on bike mechanic work). anyway -- despite these minor issues, it's a great shop and i recommend it to anyone.

Customer Service

the staff knows their product very well and are all very passionate about biking. some are a little "high and mighty" but who cares, i'm not there to make friends, i'm there to buy a bike from someone competent. they very willing and don't push you to buy anything as well. i did have one negative experience, though i blame myself for taking advice from a high school kid who was working there, not a good idea i found. everything else has been positive.

OVERALL
RATING
4
VALUE
RATING
5
[May 24, 2008]
Anonymous
Racer

High end bike shop that sells the 'big name bikes.

Customer Service

Horrible!! They are snobs like most of the road biking community. If your not riding a $3000 bike, you are frowned upon. It's obvious they cater to certain people. To me they are wanna-bee's. Non of the staff seem to be actual riders.

Similar Products Used:

Their prices are ridiculous. You can get so much more for your money if you look at other brands such as Jamis or Fuji, or just going to another bike shop.

OVERALL
RATING
1
VALUE
RATING
1
[May 16, 2008]
Trekrider
Weekend Warrior

Use to be a great shop but they don't even want to consider mountain biking any more. Last time I was in asking about a Trek Remedy they said they don't carry alot of mountain bikes any more because there is no where to ride around here. You have got to be kidding me. Some of the staff are excellent others won't give you the time of day

Similar Products Used:

Need to refocus on what made them a really good shop in the past. Mountain biking is not dead!

OVERALL
RATING
3
VALUE
RATING
3
[Mar 22, 2008]
Anonymous
Weekend Warrior

These guys love bicycles! I am surprised by the negative reviews on this site. I wonder if the reviewers are from other shops in the area.

Customer Service

Each time I have visited this shop over the past several years, I have received personalized attention whether I was buying a bike, a bike rack or a pair of biking gloves. I was fitted for my bike and was shown how to make adjustments. I have had it tuned there for free each year as it is part of their lifetime warranty. They assisted me in my roof rack purchase as well. They helped make sure I had all the correct hardware (towers, bars, locks, racks) and made sure it was installed properly on my car. I no longer live in NJ but make a point to stop in when I am in the area.

OVERALL
RATING
5
VALUE
RATING
5
[Mar 18, 2008]
Anonymous
Weekend Warrior

The shop was great. As a new rider I found it very overwhelming at first, but once I started to talk to Craig, things became much easier to figure out with his guidance. They had all the things I needed to get started.

Customer Service

Craig was the best. I didn't feeling like he was pressuring me. It felt like I was truly helping me find the things I needed.

Similar Products Used:

I would recommend this shop to any one. The weekends are busy, if you can go during the week it's much more relaxing.

OVERALL
RATING
5
VALUE
RATING
5
[Jan 22, 2008]
Anonymous
Weekend Warrior

Overall shop has very nice selection of bicycles and accesories. I purchased a Trek Fuel EX6 from this shop and am very happy, after they took out the kinks. The rims were not trued and the whole neck setup was very loose. I ask about it before I took the bike home and they said it supposed to be like that. When I got home I took a wrench to it myself and the looseness went away. My rims were pinging. Not sure if it is because they were new or not.

Customer Service

For the most part I am happy with their service. The only ying is I feel rushed when someone approaches me. It's like here, take these are you done? Anyhow I find that they know what they are talking about and are actually knowledgeable help.




Similar Products Used:

They have another store in Millburn NJ and they are so much better. From their service to their techs. I would go there instead of Stirling.

OVERALL
RATING
4
VALUE
RATING
3
[Aug 21, 2007]
gtluke
Weekend Warrior

Large selection of bikes, plenty of accessories. Very well set up shop with good parking and automatic sliding door so you can test ride bikes really easy out the door. I went there for a specialized bike and they had one of every model. I was at at least 7 dealers this week and none other had more than a small selection of the bikes. Very large selection in the store. They also have another store in Milburn.

Customer Service

Awesome
I was procrastinating what to buy in this shop for a solid hour. The manager or owner or whatever would come over and talk to me between customers trying to get me to figure out what I wanted from a bike. (I'm a newbie) The help (young guy) that work there were really friendly and helpful. I definitely didn't get the snobby feeling from anyone working there like others have mentioned. The 3 people working in the store that night were all really really nice and helpful.

Similar Products Used:

The rockhopper I bought comes with cheesy $3 pedals I presume because everyone takes them off in favor of clipless. I'm not ready for that jump just yet and after I mentioned that they threw a nice set of aluminum platforms on for me. I'll surely be back for when i'm ready for clipless.
They even threw on a free waterbottle and cage. Plus the bike I bought was marked down $180, best deal I've seen on this bike yet.

OVERALL
RATING
5
VALUE
RATING
5
[Jul 30, 2007]
Anonymous
Weekend Warrior

I bought a $1000+ road bike from the shop and had a horrible experience. Didn't offer any setup or fitting of the bike when purchased, the sales clerk claimed not to know how to adjust the seat! After first ride, I found chain was not installed correctly and wheels need to be trued. Never went back. I would give a zero if possible

OVERALL
RATING
1
VALUE
RATING
1
[May 02, 2007]
solarity
Cross Country Rider

I took off out of there in complete disgust and dissapointment. Absolutely no one asked me for help or assistance so I walked up to the counter to ask myself. I just waited like a fool while watching one staff member sitting on her pathetic behind at the register. The other two morons were shooting the breeze with each other and talking on the phone while "working" on bikes. You will not find courtesy, help or attention of any kind or some sense of order in this place. Staff randomely approach and help some customers while ignoring others. At times there are people forming a mass at the counter attemptimg to purchase items, but the staff are too disorgnized or zoned out to help them.

Customer Service

Don't look for any here, you won't find it.

Similar Products Used:

Go anywhere else!!!!!

OVERALL
RATING
1
VALUE
RATING
1
Showing 1-10 of 13  
MTBR Newsletter

Get the latest mountain bike reviews, news, race results, and much more by signing up for the MTBR Newsletter

THE SITE

ABOUT MTBR

VISIT US AT

© Copyright 2021 VerticalScope Inc. All rights reserved.