I bought a bike here about 10 days ago. It felt a bit big but riding it in the parking lot things seemed ok. After bringing it home and taking it for TWO actual rides, I could tell it was the wrong size for me. I have 0" of clearance over the bar and felt this was a safety concern. I brought it back to them and they said it was fine. I rode it one more time and had a real tough time trying to maneuver in traffic due to the bike being too big. I gave them a call to see if I could exchange it for something a size smaller and the woman who sold it with me became extremely argumentative and combative and refused to help me out at all. I even offered to pay a restocking fee or whatever is fair in this situation. She literally screamed at me for suggesting she was wrong and hung up. TWICE. I've never been treated this poorly by a salesperson in my life, especially considering the $1000+ purchase i had just made. My feeling is that a reputable professional sales person should not have sold me a bike that was obviously too big for me just because it was a left over from last year that they wanted to move. I have filed a claim with my credit card company.

Customer Service

I bought a bike here about 10 days ago. It felt a bit big but riding it in the parking lot things seemed ok. After bringing it home and taking it for TWO actual rides, I could tell it was the wrong size for me. I have 0" of clearance over the bar and felt this was a safety concern. I brought it back to them and they said it was fine. I rode it one more time and had a real tough time trying to maneuver in traffic due to the bike being too big. I gave them a call to see if I could exchange it for something a size smaller and the woman who sold it with me became extremely argumentative and combative and refused to help me out at all. I even offered to pay a restocking fee or whatever is fair in this situation. She literally screamed at me for suggesting she was wrong and hung up. TWICE. I've never been treated this poorly by a salesperson in my life, especially considering the $1000+ purchase i had just made. My feeling is that a reputable professional sales person should not have sold me a bike that was obviously too big for me just because it was a left over from last year that they wanted to move. I have filed a claim with my credit card company.

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I bought a bike here about 10 days ago. It felt a bit big but riding it in the parking lot things seemed ok. After bringing it home and taking it for TWO actual rides, I could tell it was the wrong size for me. I have 0" of clearance over the bar and felt this was a safety concern. I brought it back to them and they said it was fine. I rode it one more time and had a real tough time trying to maneuver in traffic due to the bike being too big. I gave them a call to see if I could exchange it for something a size smaller and the woman who sold it with me became extremely argumentative and combative and refused to help me out at all. I even offered to pay a restocking fee or whatever is fair in this situation. She literally screamed at me for suggesting she was wrong and hung up. TWICE. I've never been treated this poorly by a salesperson in my life, especially considering the $1000+ purchase i had just made. My feeling is that a reputable professional sales person should not have sold me a bike that was obviously too big for me just because it was a left over from last year that they wanted to move. I have filed a claim with my credit card company.

Been a customer of theirs for the last few years. Extremely fair with prices of both components and bikes. I've never haggled with them as it would be inappropriate after the prices they've given me over the years.

Customer Service

Ordered a 2006 Stumpjumper FSR Expert at the end of last year. Had the bike in two days, ready to go. Always fast turnaround on repairs. The people that run the shop are quiet, not in-your-face live to ride types, but they know their stuff and in my experience are top-notch in their wrenching skills. They pretty much get all of my business.