Gravity Warehouse - Bikeshops, Southwick, Massachusetts

Gravity Warehouse - Bikeshops, Southwick, Massachusetts

DESCRIPTION

Cool shop in Mass, owned by pro downhill racer

USER REVIEWS

Showing 1-6 of 6  
[Sep 03, 2012]
Akmountain
Downhiller

Ive had both good and bad experiences with this shop. The owner can get narcissistic almost defensive. I once asked him about some old trails in Granville and he got all cocky like he owned them. I've had friends that grew up locally say the same thing and many refuse to go in there. Like he owns them or something. Definitely he doesn't like his ego threatened. Big fish in a small town. Glad I left before the area was descended upon. That being said most of the other guys tended to be mellow and the repair service is good. Although I stopped snowboarding seriously 20 years ago and went back to two planks when I was in there one winter they tried to feed me a line of bull. Go to the Compedge shops for snow sports .

Customer Service

See above

Similar Products Used:

See above

OVERALL
RATING
3
VALUE
RATING
3
[Mar 22, 2011]
MBUSSOL
Cross Country Rider

See my entry under New England Bicycles...

Customer Service

See my entry under New Englan Bicycles...

Similar Products Used:

Please take the previous reviewer's rant with a giant grain of salt. I've been going to this shop for years and never ever experienced this kind of BS. You know how the internet works - people can slander/rant/spread BS and remain anonymous.

OVERALL
RATING
5
VALUE
RATING
5
[Jul 09, 2009]
Anonymous
Weekend Warrior

I HAVE TO ADMIT I AM NOT REALLY IMPRESSED WITH NEW ENGLAND BICYCLE. MY OLD FRIEND FROM HIGH SCHOOL WORKED THERE AND I WAS MORE THAN HAPPY TO GO IN AND TALK TO HIM ABOUT RIDING. BUT UNTIL RECENTLY I HAVE NOT SEEN HIM THERE IN A WHILE. NOW YOU HAVE TO DEAL WITH THE ACTUAL OWNER OF THE SHOP. THIS GUY IS A COMPLETE NARCISSISTIC DICKHEAD. I ASKED HIM A FEW QUESTIONS ABOUT MY BIKE AND BEFORE I COULD REALLY ASK HIM ANYTHING HE WAS QUICK TO STOP ME AND TELL ME MY BIKE SUCKS AND THAT IS WHAT I GET FOR BUYING A MOTOBECANE ONLINE. THE JACKASS THINKS THAT EVERYONE HAS THOUSANDS UPON THOUSANDS OF DOLLARS TO JUST PISS AWAY ON A BIKE. HE OBVIOUSLY EITHER LIVES WITH MOMMY AND DADDY AND OR DOESN'T HAVE TO PAY FOR A MORTGAGE, VEHICLES AND OR HAVE ANY KIDS! I WAS SIMPLY GOING TO HIM AS A GUY WHOM ENJOYS RIDING BIKES ONCE / TWICE A WEEK FOR EXERCISE. THIS GUY IS A FEW CARDS SHORT OF A FULL DECK IN THE COMMON SENSE DEPARTMENT AND FOR AS MUCH MONEY AS WHAT HE WANTS FOR SOME OF THOSE BIKES IN THE SHOP, THEY'D BETTER COME WITH AN ENGINE ON IT AS WELL OR AT LEAST HAVE FREE SERVICE FOR LIFE! SAVE YOURSELF A TRIP AND AVOID THIS CLOWN. GO TO FAMILY BIKE IN AGAWAM. THE GUY FIXED MY BIKE FOR FREE AND GAVE GREAT ADVICE THAT DEFINITELY WILL MAKE ME RETURN AS A CUSTOMER IN THE FUTURE.

Customer Service

EVERYONE EXCEPT FOR THE DICKHEAD OWNER IS OKAY. BUT THAT GUY FORGET IT..

Similar Products Used:

MAYBE IF THE OWNER WASN'T SUCH A NARCISSISTIC ASS I WOULDN'T HAVE POSTED THIS, BUT I FELT IT WAS RIGHT FOR ME THE CUSTOMER TO WARN OTHERS OF HIS BAD BUSINESS PRACTICES. I'D LOVE TO SUPPORT LOCAL BUSINESSES BUT HONESTLY GRAVITY WAREHOUSE / NEW ENGLAND BICYCLE GO BELLY UP AS FAR AS I'M CONCERNED! DON'T WASTE YOUR TIME!!!

OVERALL
RATING
1
VALUE
RATING
1
[Jul 08, 2009]
ANTHONY
Weekend Warrior

I HAVE TO ADMIT I AM NOT REALLY IMPRESSED WITH NEW ENGLAND BICYCLE. MY OLD FRIEND FROM HIGH SCHOOL WORKED THERE AND I WAS MORE THAN HAPPY TO GO IN AND TALK TO HIM ABOUT RIDING, BUT UNTIL RECENTLY I HAVE NOT SEEN HIM THERE IN A WHILE. NOW YOU HAVE TO DEAL WITH THE ACTUAL OWNER OF THE SHOP. THIS GUY IS A COMPLETE NARCISSISTIC DICKHEAD. I ASKED HIM A FEW QUESTIONS ABOUT MY BIKE AND BEFORE I COULD REALLY ASK HIM ANYTHING HE WAS QUICK TO STOP ME AND TELL ME MY BIKE SUCKS AND THAT IS WHAT I GET FOR BUYING A MOTOBECANE. THE JACKASS THINKS THAT EVERYONE HAS THOUSANDS UPON THOUSANDS OF DOLLARS TO JUST PISS AWAY ON A BIKE. HE OBVIOUSLY EITHER LIVES WITH MOMMY AND DADDY AND DOESN'T HAVE TO PAY FOR A MORTGAGE, VEHICLES AND OR HAVE ANY KIDS! I WAS SIMPLY GOING TO HIM AS A GUY WHOM ENJOYS RIDING BIKES ONCE / TWICE A WEEK FOR EXERCISE. THIS GUY IS A FEW CARDS SHORT OF A FULL DECK IN THE COMMON SENSE DEPARTMENT AND FOR AS MUCH MONEY AS WHAT HE WANTS FOR SOME OF THOSE BIKES IN THE SHOP, THEY'D BETTER COME WITH AN ENGINE ON IT AS WELL OR AT LEAST HAVE FREE SERVICE FOR LIFE! SAVE YOURSELF A TRIP AND AVOID THIS CLOWN. GO TO FAMILY BIKE IN AGAWAM. THE GUY FIXED MY BIKE FOR FREE AND GAVE GREAT ADVICE THAT DEFINITELY WILL MAKE ME RETURN AS A CUSTOMER.

Customer Service

SUCKS...OR ATLEAST WITH THE OWNER IT DOES!

Similar Products Used:

AVOID THIS SHOP LIKE THE PLAGUE!!!

OVERALL
RATING
1
VALUE
RATING
1
[Dec 29, 2007]
Goldstar78i
Downhiller

Very knowledgeable and can get pretty much any part.. The Stevens boys are usually around, the older one is the moto guy and the younger one is a Sinister pro.

Customer Service

Brian is the number 1 mechanic around. just be sure to get your bike in there when he is there and not hiking! Of course Seth and everyone else there are also above par mechanics, but Brian is in a league of his own.

Similar Products Used:

Do the shop rides in summer if you want to get fit. The Darrell/Granville ride will destroy any previous idea of what a "true" mountain bike ride is. Beyond technical and thoroughly insane, addictive in nature. I never miss a single one.

OVERALL
RATING
4
VALUE
RATING
5
[Jan 15, 2007]
Anonymous
Weekend Warrior

awesome shop.

Customer Service

owner seth is a great guy the customer service is is great any problems are taken care of quickly

OVERALL
RATING
5
VALUE
RATING
5
[Oct 29, 2006]
Anonymous
Downhiller

great downhill parts and advice. good selection of downhill bikes, but not much else.

Customer Service

good. very helpfull and friendly.

Similar Products Used:

seth knows what he is doing when it comes to downhill. also a pro dirtjumper hangin around sometimes.

OVERALL
RATING
4
VALUE
RATING
4
Showing 1-6 of 6  
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