Owner John was terribly rude to me and is basically stealing my son's bike from me because I can't afford the additional $40 he added on top of our agreed upon maximum to spend. This is terrible. I said id pay for the work done and return it to me as I left it. He refuses that too. I just want my son's bike back. So upset

The ower John.

I brought my 1988 Cannondale in for a tune up in 2015. It was the first tuneup since the Shimano just kept performing well. They had it for 2 days. It came back running as good as new. Two summers later and it is still running perfect. Great people in the store too. I reccomend this to anyone that neds to understand their bike before buying.

Finally someone that carries something other than Specialized and Trek. Large show room wide variety of inventory and pricepoints.

Customer Service

I walked in looking for some seat post hardware, Ileft 90 minutes later with an offer to demo a new 29er at the owners local trail complete with a map and directions to get there. I felt more like a valued customer there than at my former local shop where I bought my bike.

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If you want honest quidence and don't want to feel guilty because you can't spend $1000, this is your place. No brand snobery was evident here.

When you walk into this shop you don't feel like your talking to a bike shop employee, you feel more like you are talking to a riding buddy. Very knowledgeable staff and they actually ride mountian bikes too!! They always have some demo bike's that they are happy to lend out at a moments notice. If they tell you they will call you back with an answer to a problem, keep your phone handy because they will call in a timely fashion.

Customer Service

Helped me out with a warranty issue on a 10 year old bike that I did not even buy from them.

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I try and go to the shop late afternoon so I can then head over to the Dark Hourse Saloon for a couple of road soda's

Best shop in Worcester! Ummm, 30 minutes away but certainly worth the drive, I live about a mile from the biggest shop in the city and won't even waste my time with the place anymore. Southbridge Bike is run by real riders, great mountain bike place, I don't do road so not qualified to comment on that.

Customer Service

Ben is a walking computer, if it is out there he knows about it. Great bike new bike setup.

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Nice mellow shop, don't have to worry about getting screwed here

Best shop in the area. You can expect to be treated right and not get overcharged for your purchase.

Customer Service

Staff is knowledgeable and easy to talk to. No pressure, but able to recommend the right bike/part for the job.

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Recent ownership change has brought me back to this shop. Happy to have a reliable local shop within a few miles of my house rather than having to drive 25+ miles for good service.

great line of bikes including trek and specialized . also a full line of accessories . very friendly crew with a cool atmosphere .

Customer Service

very knowledgeable with any questions . not pushy , easy to talk to.