Arcadian Shop - Bikeshops, Lenox, Massachusetts

Arcadian Shop - Bikeshops, Lenox, Massachusetts

DESCRIPTION

Each member of our professional staff is knowledgeable and well-trained in all areas of the store. Whether your looking for technical information on a product or hands-on reviews of the newest gear, we are always available to provide you with the best service and personal attention Stop by to visit Ken and Alan in our newly renovated bike shop, where you'll see the latest lineup of road, mountain and hybrid bicycles. Or bring your bike in and we'll be happy to get it ready for the season ahead.

USER REVIEWS

Showing 1-2 of 2  
[Apr 09, 2012]
scott s.
Weekend Warrior

These guys are knowledgeable, helpful, courteous. Never pushy, or rude, or too busy. I agree with the other reviewer, Ken was so helpful and patient while I decided on which 29 inch I wanted. So was Jay, one of the bike mechanics.

Other shops do let you test ride, but with these guys, you see the bike you like, hop on it and hit the trails from their parking lot for as long as you need to evaluate the bike.

In addition to reading countless reviews, at Arcadian I was able to review the bikes of interest myself, on the trails, not just in a parking lot.

The one of finally purchased just felt so right for me.

Customer Service

I have only returned one non-bike item, and they were quite happy to refund my money...it was the wrong size.

Similar Products Used:

This store is not limited to bicycles, clothes, skis other outdoor stuff. I have purchased skis, snowshoes and shoes. I am very happy with everything they suggested.

If they are running a sale, the prices can be very competitive. But it is the sound advice and good service that brings me to this store time and time again. Hell, if I buy the wrong bike or ski or whatever, it is a waste of money at any price.

On the other hand ,there may be a limited selection of bicycles to choose from. You decide that for yourself.

OVERALL
RATING
5
VALUE
RATING
5
[Jul 04, 2007]
Anonymous
Cross Country Rider

This place is great. Upstairs they've got climbing gear, hiking stuff, coffee bar and lots of other overpriced stuff. Once you get downstairs, that's where all the magic happens. Ken and Alan couldn't be more pleasant to work with. Great knowledge of just about everything bike. Ken actually tried to break my brand loyalty and sell me a cheaper bike than I had chosen. I could go on for hours about how great this shop is. I can't believe that nobody else has written a review for these guys.

Customer Service

Couldn't be better.

Similar Products Used:

Awesome trail system leading out of their parking lot. Sweet singletrack, fast double, heard some crazy stuff about road gaps. Great shop, great people, that's why I keep going back (plus I keep breaking my ride).

OVERALL
RATING
5
VALUE
RATING
5
[Dec 28, 2006]
Bill
Weekend Warrior

One of the top ten shops I have EVER been in.

Customer Service

Pricey but lifelong knowledgeable sales people that I have never stumped on even the most crazy sporting goods question. Does get a little crazy with high end clothing and accessories and very wealthy city folks - but heck they are helping pay the rent so bring them on!!

Similar Products Used:

Hold onto your wallet - a trip to the Arc Shop can get expensive - but this is a first class shop with EXCELLENT staff

OVERALL
RATING
4
VALUE
RATING
5
Showing 1-2 of 2  
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