Had the bike I was looking for.

Terrible. Will never go back and definitely do not recommend. The owner was incredibly disrespectful after selling me an accessory that did not include the appropriate hardware to fit my $3K bike that I purchased from them...rather than acknowledging that the accessory was lacking the hardware to suit the bike, he tried to charge me $40 to install it. I’ve never felt more uncomfortable or experienced such horrible treatment by a business in my entire life.

I bought my first bike from here. they were very helpful with no pressure to by anything. i spent about a week coming back o the store before i made my purchase. i was trying inquire as much information as possible before i made my mind up. they helped me get fitted for a bike and suggested recommended accessories for mtb in my area.

Great customer service. Very knowledgeable staff.

Bought a Trek 3700 Disc at a great price!
Excellent service in the sales and service departments. Never had a problem getting someone to help us and they were all knowledgeable and helpful.
A+!

Customer Service

Fantastic customer service.

Similar Products Used:

Did a great jo on the new bike and two older bikes we brought in for work. Fast service, helpful technicians.

Worst shop I have ever been too. Sales people have the attitude that you don't know anything and you are actually bothering them. Plain rude and elitist. Too bad as they would have gotten myself and 5 other riders as dedicated customers. Instead do yourself the favor and go to JRA cycles in Medford. GREAT group of guys with NO attitude.

Customer Service

Horrendous at best...

Similar Products Used:

Go TO JRA.

shop is nice and has a very good selection , of all kinds of bike including kids . good for a one stop shop .

Customer Service

The sales people seemed to know not much more than me. have been out of biking 12 years and had been doing alot of research, i went here because i work down the road. went in and started asking 29er questions , when sales gave there answer , i asked i you sure i have read this . they then had to call someone from service to answer my question. they seemed to be kind of car salesman like aand most not very knowledgeable of mountain bikes except what the bike co. catalouge said

Similar Products Used:

Had mixed reveiws about the techs , had to bring a new bike back 3-4 times to get something checked that i did not think felt right from the start . to make matters worse though i work near the shop, i live about 35 miles one way . i finally ran into the "right" tech and the bike has bee fine since.

It seems like the part guys are more knowledgeable than the sales staff. I have been sold the wrong part just so the guy could make a sale only to bring the bike in and have the parts guy explain what i have an why it won't work, and what I could do to get it to work.

I have bought three bikes from them and sometimes they still act like they don't know me.

The guy I dealt with this last time was good but really all of the sales people seem to be geared towards road bikes not mountain bikes. If you are going to go there just do your research first and don't let them talk you into something you don't need.

They have a great parts department.

Customer Service

Customer service is ok but could be better. never had anyone walk away but getting questions answered is not always easy as well as getting the correct answers. I just bought a bike on Saturday, the sales guy said i could pick it up Sunday morning. When we go to the cashier they inform me that it will be Tuesday that i can pick up the bike. So i call them Monday and found out the bike is ready.

they don't really do anything wrong but they don't really do anything that makes me say wow.

Similar Products Used:

There are other bike stores around but at least the ones I have been to are even less in the know about mountain biking.

The store itself is nice, fairly large, descent selection.

Customer Service

There basically was none, the rep. that "helped" me acted as if someone had run over his dog that day, at times walking away from me off into nowhere while I was attempting to ask questions.
I'm unemployed at the moment, I'd love to take his job...

I inquired originally about purchasing an 09 Trek 4300 that was on sale for a good price compared to other local shops.
Even though my experience so far was less than stellar I put some money down on the bike to pick up and purchase a week later.

A week later I ended up calling to inquire about the build and when it would be started/comleted.
The person on the phone looked into it and informed me that my bike was ready and built... (I smell a floor model swap)
I also let this concern slide, thats just me.

I take the bike home, give it a test ride, after a few days of thinkin I do more in depth research and find out they in fact sold me an 08 Trek 4300 claiming it was an 09.

Frame is the same but a few of the components were obviously upgraded from 08 to 09.
Hmm, I guess thats why the price was so good.

Similar Products Used:

Only reason I'm dealing with not throwing the bike back in their faces and demanding my money back is because thats all I had to spend on a bike at this time.

I was an avid biker in my youger years and have been excited to get back into it.
I'm sure by next year on the season after I'll be purchasing a dual suspension Trek once I'm back in shape and ready.
I will not be purchasing this at Cycle Loft though.

I'll take my free tune-up and move on.

Very large shop, with a very good selection of bicycles and accessories. IMHO, they cater much more to the road than the dirt crowd and can be opinionated and argumentative.

Customer Service

My most recent experience is indicative. They told me they would call when my pedal (Crank Bros) was fixed, and they never did call me back. I had to call them, and they said at first that they couldn't fix it. Then they call me back an hour later and say it is fixed. All this took longer than originally promised, and this is during the late fall / winter, so it is not as if they are all that busy. So they do get the job done, but it is not in the smoothest fashion.

Similar Products Used:

There do not seem to be alot of serious mountain bikers who work at the shop. Although they are close to my workplace and very convenient for me, I decided NOT to purchase my Ibis from them due to this lack of dirt focus (in people, not products - they have a great selection of mountain bike parts).

Excellent shop for serious road and mountain bikers while still providing services and selection for all levels of cyclists. Very high end bikes and part selection with a very knowledgeable staff.

Customer Service

The customer service has been outstanding. I purchased a high end mountain bike on sale in which the shop lost money on the deal. Still, they have backed up the sale 100% with tune ups and brake adjustments. I also had quite a bit of trouble with the front fork. After it initially failed they rebuilt it and after it failed again, they replaced it; all free of charge.

Similar Products Used:

Overall, this is an outstanding shop. Anthony, the new owner is active in the cycling scene and everyone there provides an outstanding level of customer service. Great shop for all levels of cyclists.