The Bike Doctor - Bikeshops, Waldorf, Maryland

The Bike Doctor - Bikeshops, Waldorf, Maryland

DESCRIPTION

Full Service

USER REVIEWS

Showing 1-4 of 4  
[Sep 18, 2009]
bikeattack
Racer

Never had anyone spend more time with me getting things right. I have brought many people down here from hours away and all thought the drive was worth their while.

Customer Service

Best fittings ever.

OVERALL
RATING
5
VALUE
RATING
5
[Mar 12, 2007]
Mtbo7
Downhiller

kiss ass /fake.

Customer Service

sucks .

OVERALL
RATING
1
VALUE
RATING
1
[Dec 06, 2006]
1Speeder
Cross Country Rider

Decent as far as decent shops go...I have a better shop closer to where I live but work down here and stop in every now and then to check whats up. They like talking bikes but I can think of 2 more shops in the area with deeper knowledge of products a little off the beaten path.

Customer Service

Nice guys, I think the owner helped me once and I could tell. Not too stuck up which is nice...I hear they also give good rim jobs to very good customers

Similar Products Used:

Eh

OVERALL
RATING
4
VALUE
RATING
3
[Nov 20, 2006]
Paul
Weekend Warrior

Fantastic Shop! Lots of bikes on the floor. Several different brands. They have met all my needs. I have purchased two bikes from Chris and the fellas there. The head of service, another Chris, is the best. He has shown me more about my bike than I thought I would ever know. The shop has all I need, if they don't have it, they get it quick. Their prices are really competitive. If they can't match and it is close, I get it there anyways. They have an excellent relationship with their vendors and product companies. (Trek, RockShox, Ect.) I have never had an issue they didn't handle quickly and professionally.

Customer Service

Brian, Dave, Chris and Chris all know me by name. I actually had to tell them to just call me Paul, not Mr. ___. These guys know their Stuff. I have never seen any customer treated poorly. They are always honest, if I asked a question, I feel I received and honest answer. Regardless if it benefited them or not.

Similar Products Used:

I highly recommend this shop to anyone. I actually took a buddy there, after he went to 4 different shops, well, he bought his ride from them. He went on an on about their customer service. The other shops wasted a lot of his time with "uh huh., I'm not sure, and No you can't test ride this $2k bike because it is sprinkling." The only time he wasted here was testriding his new bike for about 30 minutes around the shop. Brian worked with his to ensure proper fit the entire time. I personally know 4 people that have purchased bikes from Bike Doctor Waldorf, and they are all very happy customers.

OVERALL
RATING
5
VALUE
RATING
5
[Nov 13, 2006]
Anonymous
Weekend Warrior

One of the finest shops I have ever had the pleasure of claiming as "My Bike Shop." All of the employees, from the owner down, really put every effort into making The Waldorf Bike Doctor as accomadating a store as possible. They know their bikes, they know how to fix anything, and they really know their customers. I'm at a loss to think of any other store with the talent, from sales to service to downright good hearted conversation, the Bike Doctor Waldorf has assembled a great group of bike riders and people. Whether you're a new customer or a regular repeat customer they take care of everyone the same.

Customer Service

As far as I'm concerned their service is second to none. They take pride in their top shelf customer service and it shows. Dave in the service department works on the bikes like they were his own, and he's a racer for Cannondale. Brian in sales will absolutely tell you the truth about any product they sell or don't sell. Chris, the owner, well you'll never believe he's the owner by the way he takes care of his customers, you'll associate him more as a great shop manager. He really takes care of his employees and his customers. From knowing you by first name, the type of riding you do, what products he thinks you might be intrested in, to occassionally riding with his customers, Chris has the bike business down.

Similar Products Used:

When in the Waldorf area, do yourself a favor, visit the Bike Doctor. They proudly sell Trek, Cannondale, Gary Fisher, Rocky Mountain, Seven Cycles, Orbea, Giany, and a slew of other bikes. Not only that, but they are one of the few, if not the only, store level IMBA supporter in the state. Further, they are proud supporter of the local moutain bike club, MORE (Mid-atlantic Off-Road Enthusiasts). The truly believe in the entire cycling community.

OVERALL
RATING
5
VALUE
RATING
5
[Sep 16, 2006]
Deuce918
Cross Country Rider

Great shop I used to live in Maryland and this is by far the best shop experience I have had I have moved to NC and cant find a shop that comes close.

Customer Service

Chis and crew should hold clinics on how to treat a customer.

OVERALL
RATING
5
VALUE
RATING
5
[Sep 07, 2006]
navymtbr
Cross Country Rider

Chris and the staff are always willing to spend some time with you. From the time I started looking until the time I purchases a my Fuel 70, they have been fantasic. Chris and his staff bring a passion for riding that puts such a positive energy into this store. Always willing to go that extra mile. They will also never try to sell you something just for the sake of the sale!

Customer Service

Brought in a bike in for a quick adjustment about a month after the purchase. The wrench told me to leave it and it would take 2 weeks. Chris stepped in and fixed it on the spot. Now that is putting your customers first!

OVERALL
RATING
5
VALUE
RATING
5
Showing 1-4 of 4  
MTBR Newsletter

Get the latest mountain bike reviews, news, race results, and much more by signing up for the MTBR Newsletter

THE SITE

ABOUT MTBR

VISIT US AT

© Copyright 2021 VerticalScope Inc. All rights reserved.