Germantown Cycles - Bikeshops, Germantown, Maryland

Germantown Cycles - Bikeshops, Germantown, Maryland

DESCRIPTION

Laid back, high end best selection of parts in the area.

USER REVIEWS

Showing 1-10 of 18  
[Oct 01, 2014]
Rogo43
Downhiller

Great local bike shop, with good selection of tools, part and bikes.

Customer Service

Every time I have gone into the shop, the guys drop everything and fix my bike right on the spot while I wait.so grateful to have such awesome guys there to help me. Also found out one of them is from NY where I'm from and the other is from NJ so I have something in common which is nice.

Similar Products Used:

Highly recommend!

OVERALL
RATING
5
VALUE
RATING
5
[Nov 23, 2013]
maryrose stevens
Weekend Warrior

real helpful in choosing a bike.
prices good
good service to excellent
free lifetime adjustments with new bike purchase
will go back for service and purchase

Customer Service

excellent

Similar Products Used:

selection real good

OVERALL
RATING
5
VALUE
RATING
5
[Jul 04, 2013]
David
Weekend Warrior

Great local bike shop - I'm glad it's in Germantown, just down the street from my house! They have a good selection of quality bikes and accessories at multiple price points.

Customer Service

Owners and staff are friendly, knowledgeable, and helpful! What more could you ask for.

Similar Products Used:

I just purchased a new bike and am completely satisfied with the bike and the experience.

OVERALL
RATING
5
VALUE
RATING
5
[Apr 10, 2013]
Bmore Andy
Weekend Warrior

Cozy and simple. Has everything you need to see right in front. And because they're licensed dealers for the brand that I was looking for, there isn't much frustration with an over selection of items to choose from. Too many choices can be stressful.

Customer Service

Wonderful. They were a bit busy at first helping customers who were more unsure of what they were looking for. But I had time, and I knew what I had in mind. After asking a few questions to John (incredibly knowledgeable in Specialized bicycles, by the way), I knew exactly what I needed to get me on a test ride. He was very clear in communicating not only bike specific talk regarding the purchase I wanted to make but also just general biking tips, info, and was very friendly and patient, not aggressive in any way to get the sale. I will definitely go back to Germantown Cycles for all of my tune-ups and questions.

Similar Products Used:

Took my bike for a spin hours after purchasing. Specialized bikes are so light and responsive, and the ride is just smooth and silent. I have no regrets, and can't wait to start commuting daily.

OVERALL
RATING
5
VALUE
RATING
5
[Apr 06, 2013]
Glenn Massey
Weekend Warrior

A small, locally-owned shop, but they have a good selection of bikes. I was looking for a Specialized Roubaix and they had a better variety of sizes and models than many of the larger stores in the area. Craig and his staff are knowledgeable and friendly.

Customer Service

The owner, Craig, and his wife are very welcoming and helpful. Craig helped me find the right size bike for me and ordered a new stem to improve my fit on the bike. He took a lot of time with me and made me feel that I was a valued customer.

OVERALL
RATING
5
VALUE
RATING
5
[Dec 13, 2012]
Mike
Weekend Warrior

Amazing team who cares, is insightful, and have tons of real-world experience to share.

Customer Service

Willing to work with you to identify every aspect of your ride, whether is be on a budget, or not.

Similar Products Used:

The team at Germantown Cycles has been nothing but helpful, even when some of my question have been elementary (at least to them). The warranty, lifetime tune-ups, and willingness to go the extra mile (pardon the pun) to get you up and operational, are what make this shop the best.

OVERALL
RATING
5
VALUE
RATING
5
[Jul 09, 2012]
29Spec
Weekend Warrior

A wide variety of high end mountain bikes along with accessories.

Customer Service

I bought a Specialized Carve Comp, my brother bought a Rockhopper, so we got a deal since we bought two bikes....awesome. Jerry (bike mechanic) helped us figure out the bike rack and also how to replace a flat.

After riding during the weekend, the rear gears of my bike was shifting on its own. I took it to the shop, I told Lex (the mechanic) what was wrong with the bike, he then immediately took my bike and fixed the problem in less than 10 minutes. Mind you, he was already working on another bike before I got in, so he stopped working on that to fix mine. So, he replaced the chain, apparently he said it was a stiff link. Best of all...FREE OF CHARGE!!!!

These guys are seriously awesome. I have plans on purchasing my parent's bikes here in the near future. I will never goto any other bike shop.

Similar Products Used:

If you need anything mountain bike related this is the shop for you. Craig, Heather, Lex and Jerry do an AWESOME job!

OVERALL
RATING
5
VALUE
RATING
5
[Mar 19, 2012]
AdamDeMamp
Weekend Warrior

This place is great. They have lots of bikes and parts in stock.

Customer Service

Very helpful guys working here. They also know what they're talking about.

Similar Products Used:

I will be back, for sure. Thanks guys!

OVERALL
RATING
5
VALUE
RATING
5
[Sep 29, 2011]
DirtyLucas
Weekend Warrior

The kind of place that you want to be your Local Bike Shop. The shop is located in a little strip mall about a 1/2 mile off of I270 which makes it pretty convenient to get to even if you don't live in Germantown (which I do not). Clean, organized and filled with a good selection of bikes from high end disciplines to budget friendly work horses, the shop has a nice layout. Good mechanics, dedicated builders of high end bikes, and an honest and insightful approach to sales, I really like this shop.

Customer Service

I purchased an Ellsworth Epiphany from them in 2010, they were very helpful and saved me a few bucks on the build. The bike was built and delivered in the time frame agreed upon (refreshing!) and they took the time to explain some of the bike attributes that I was not familiar with. I get the feeling that they want return customers instead of the single "big sale and see ya" that is so prevalent in the larger bike store chains.

Similar Products Used:

It's a great little shop, the owner is usually around and takes a vested interest in the work and in the sales. Got a question, they'll bend over backwards to answer it. Good guys all around-

OVERALL
RATING
5
VALUE
RATING
5
[Sep 26, 2011]
Barcoded
Cross Country Rider

Great shop, great owners / mechanics. One of the things I appreciate most about them is their willingness to answer questions. They all ride bikes as well and seem to be partial to mountain biking / trail riding but they have nice road bikes as well.

If you are looking for a high end custom build, a well built entry level bike or need a repair G-Town is the place. They took the time to help me resolve all my issues and select the best components for my custom build.

Customer Service

Always helpful, pretty quick turn around times on repairs... sometimes right on the spot.

OVERALL
RATING
5
VALUE
RATING
5
Showing 1-10 of 18  
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