Performance Bike - Bikeshops, Baltimore, Maryland

Performance Bike - Bikeshops, Baltimore, Maryland

DESCRIPTION

Full service shop with competant staff.
Large selection of merchandise.

USER REVIEWS

Showing 1-8 of 8  
[Apr 22, 2010]
bisdak
Cross Country Rider

Generally, you can find good deals on their products, they mail coupons once in a while. I like to go to this shop because i live nearby.

Customer Service

The only thing i can complain about is this sales associate named "PETE", i'm not the only one complaining about this but as well as my friends too. I dont know if this guy has problem with colored people, a redneck or a racist. I bought my bike there, brought in a couple of friends that eventually bought 2 GT Sanction, I am an Asian and everytime i come in the store he just stares at me and never say a word unless you start asking, If he sees white customers come in, you can hear him loudly greeting them. Just this week my friend and i went looking for an accessory costing about a $100, he went inside the stock room and in a second went out and said, "it's not in stock", i told him that the manager showed it to me 2 days before, then he went back to the stock room and start looking, after a couple of minutes, i heard him slammed a box inside the room and went out then handed to me the item i needed, even though he did not slammed it in front of me but i feel very uneasy of his actions, i think it was indirectly addressed to me. I share the same sentiments with my friends because we get the same treatment from him, i think he is discriminating us.

Similar Products Used:

I have no problem with the other guys of the shop, even the mechanics are so helpful, The manager MATT is very accomodating.

OVERALL
RATING
3
VALUE
RATING
3
[Dec 24, 2009]
Mark in Baltimore
Weekend Warrior

I have been a customer of Performance since they opened up (1995?) and have to disagree with the comments about the management, although I am aware that the feedback was left over a year ago. I wish I knew the guy's name who is managing the shop (young guy about 5'11") , but he is friendly, polite, professional, knowledgeable and present. He is not the least bit condescending, either. Currently, there is a younger guy on staff there who is really subpar when it comes to product knowledge, so I try to always talk to the manager. I've never bought a bike from Performance and have only recently purchased a CamelBak Lobo, tubes, bike shorts and a few other miscellaneous items.

Customer Service

A bit spotty but not terrible.

OVERALL
RATING
4
VALUE
RATING
4
[Jul 14, 2009]
Anonymous
Weekend Warrior

Pretty much a Walmart of bikeshops. Good for little things, I wouldn't buy anything I couldn't put on myself there(which isn't a lot).

Customer Service

This is why I was prompted to post... Went in a couple weeks ago after just moving up to buy a replacement pump for the one lost in the move. I asked the guy at the desk about local trails and road routes and he was really nice and helpful. So I decided to take my bike there after a mysterious noise sprung up. The mechanic was pretty short with me and diagnosed the problem from a few feet away just listening. He said he could fix it in A MONTH, then suggested that I take it to where I had bought it and they could fix it. It took me about 10 seconds on google to find out how to fix my bent chainring, a process that looks like it takes about twice that. That's the last second(or is it fourth) chance I give performance. Phew, that was good therapy!

OVERALL
RATING
2
VALUE
RATING
1
[May 06, 2009]
Mike
Weekend Warrior

The selection is OK, I guess, but they never have what I'm looking for, and the prices on some things can be reasonable.

Customer Service

There is an older guy that is a terrible jerk, wouldn't answer questions, tried to sell up on everything, trashed some of the brands the store carries.

OVERALL
RATING
1
VALUE
RATING
1
[Sep 21, 2008]
Anonymous
Cross Country Rider

Horrible. I would only go there for tubes and tires or very small accessories. Do not trust buying one of there cheap bikes.

Customer Service

The kids .. YES kids that work in any of the Perf shops are very ill-equipped with bike knowledge. The management is useless and unhelpful. I mean VERY unhelpful.

Similar Products Used:

This bike shop appears to have loads of great bikes and stuff -- but when you dig deep, all they have are cheap bikes (nothing high end) and horrible parts. The best part about the company is the cheap tubes and lubes.

OVERALL
RATING
1
VALUE
RATING
1
[May 19, 2008]
mlepito
Cross Country Rider

They have a lot of stuff, the shop is decent size. The bikes are mostly lower end. Good shop for tubes, lubes, and some clothing.

Customer Service

They are grossly understaffed for the amount of traffic they get. It's hard to get someone to help you. On the floor they don't know anything about bikes.

In the shop they are split. Half of them aren't very knowlegeable, while the over half who know what they are talking about think you don't.

Similar Products Used:

You can't get your bike fixed because they are too busy doing free tune-ups for anyone who bought a bike there, ever. I took my bike in because the avid discs weren't stopping right. The guy said, "you might have to adjust the pads." And then just stood there like an idiot. I finally said, "well I brought it here for you to fix it, if that's what needs to be done, then do it." Found out the caliper was faulty; but man, what a jerk.

OVERALL
RATING
2
VALUE
RATING
1
[Oct 15, 2007]
Anonymous
Weekend Warrior

Huge shop with a huge selection. Very competitive prices. However, they are kind of a big box store.

Customer Service

I question some of the "mechanics" competence.

They do give free tune ups for life!

They also price match everything for 6 months so save your recipts. So, if you go back to the store and they are haveing a sale, get your money back!

Similar Products Used:

There is a real lack of lets find the best bike for the customer as possible. For instance they wanted to sell my 6 foot 2 inch 270 lbs friend who is new to the sport a $1200 full suspension GT. I talked him out of it. He bought an Iron Horse instead. The thing that really concerns me is that you can by Mongooses, Iron Horses, and Schwinns at wal-mart, dicks,and sports authority. I only shop here for minor componets like tubes, and lizzard skin products. I will not let them touch my bike! They all seem nice. However.... I does not feel like a bike shop. It feels like Sport Authority with more expensive bikes.

OVERALL
RATING
4
VALUE
RATING
2
[Jun 04, 2007]
Jason
Weekend Warrior

Horribly understaffed shop with decent selection. Everytime I have been in the shop it has been a nightmare. I recently purchased an Iron Horse Maverick SE through them and it was a debacle. I was shuffled through the initial sale, delivery was delayed, and pick-up was ridiculous. If it wasn't for my bike the entire experience would have been regrettable.

Customer Service

It was difficult to even get a salesman. It was seemingly my fault that the bike was never ordered despite the fact that I called the next day to make certain my order was not lost in the shuffle. At time of pick-up, only one of the three guys at the counter was trained to work the register. I had to wait for the manager. In a word the customer service was frustrating.

Similar Products Used:

This shop is mismanaged and if it was not for the reasonably priced merchandise there would be no reason for anyone to enter their doors. My suggestion, if you can order it through the Performance website, do it. Pay the extra shipping costs because it is worth it.

OVERALL
RATING
1
VALUE
RATING
1
[Oct 31, 2006]
nbrennan
Racer

A huge shop with a wide selection of mediocre products. Many of the clothing items seemed to have cosmetic flaws, and a lot of the bikes were poorly built. I asked to test ride a bike, and when one of the rare competent mechanics on the premises checked it over, he noticed the stem bolts clamping the steer tube were stripped. The bikes i rode shifted poorly, and had other in excusable problems, like brake rub, out of tru wheels, misaligned stems, etc.

Customer Service

I suppose the customer service is passable, when you get any at all.

Similar Products Used:

Support your local bike shop. This place has just as many self-important pricks as any other shop, and has sub-par customer service and the mechs don't seem to care.

OVERALL
RATING
3
VALUE
RATING
2
[Sep 13, 2006]
Anonymous
Weekend Warrior

I am pretty new to the mountain bike world starting this summer. I got involved through my work and have used this store several times. The staff are great to work with and are very informed on the newest tech and product information. They can break down any questions asked to them and strive to make sure that you get what you need. The shop works on all bikes (even ones that they don't sell or ones that were not bought from them).

Customer Service

They treat every customer as if you did buy from them and they don't work on commission.
I was at the shop on one of their busy days and I over heard the store manager (I think his name was Brian)and a customer talking while I was shopping. The customer was there with his son and a new bike that they had recently purchased. The bike had a broken rear derailler. The manager immediately advised the father that he would replace the entire bike with a new one and not just fix the other one. This was refreshing to hear since most bike shops take you bringing back a bike as personal and think that it is coming out of their pocket.

OVERALL
RATING
5
VALUE
RATING
5
Showing 1-8 of 8  
MTBR Newsletter

Get the latest mountain bike reviews, news, race results, and much more by signing up for the MTBR Newsletter

THE SITE

ABOUT MTBR

VISIT US AT

© Copyright 2021 VerticalScope Inc. All rights reserved.