TrailWerks Cyclery - Bikeshops, Annapolis, Maryland

TrailWerks Cyclery - Bikeshops, Annapolis, Maryland

DESCRIPTION

TrailWerks Cyclery is a bicycle service company. We believe in service first. There is no TrailWerks without service. We only stock proven product we believe in. TrailWerks responds to the needs of the individual rider and delivers a first class experience. Of the riders, for the riders, by the riders. TrailWerks: choose your own adventure.

USER REVIEWS

Showing 1-4 of 4  
[Jul 30, 2020]
t_hayz

Strength:

I blew up the rear wheel on my Megatower and Brian and the crew got me taken care of quick before my next race despite how incredibly busy they are.

Weakness:

If they carried more brands of bikes besides Specialized I would buy everything there :)

OVERALL
RATING
5
[Oct 17, 2018]
arock

Strength:

Have been very helpful and provided quick service anytime I have needed anything.

Weakness:

None that I can think of.

OVERALL
RATING
4
[Aug 22, 2016]
Anguel A
Weekend Warrior

Seems nice and lots of great reviews, but they, in my opinion, come form riding buddies of the owner. My experience was extremely negative as I needed a Monarch rebuild and while dropping it off shared what I read about lowering IFP pressure for more plush feel. The owner completely rebutted the idea talking about all stupid people writing in places like here, and left we left it there. After I put the rebuild shock on the bike and noticed that the lockout does not work - he said 'you told me to leave the IFP low and this is why you don't have a lockout'?*&^%. I was disgusted and I am in the process of taking him to the small claims court and complaining to the BBB. So we are all stupid here for trying to stretch our $ by not spending $80 on a tubeless setup on a tubeless-ready rim (other LBS) by investing 10 minutes in research and another 10 min to do the work....

Similar Products Used:

Most LBS are afraid of the power forums give us - and when one out of twenty home repairs goes sour and we need them - they treat us like trash and most of us move on - but Mr. Mike form Trailwirks one got it all wrong.

OVERALL
RATING
1
VALUE
RATING
1
[Aug 27, 2015]
phatplat
Weekend Warrior

I love this shop. I have been to a few shops and talked with them about what I wanted. I went in to TrailWerks looking for shorts and this dude came up and talked to me and told me about what kinds do what for you and actually steered me away from the most expensive shorts on the rack. This impressed me because he wasn't trying to sell me the most expensive but what it was I needed. I saw a bike on the floor and talked to him a little bit about it and got a test ride. Loved it. Bought it. The whole shop vibe was family friendly and very laid back, no intimidation from bike bro's. It turns out I had been talking to the shop owner the whole time and i really could not be happier with my purchase and with what i learned from him. I will continue to drive 50 miles to use this shop as my local bike shop.

Customer Service

Awesome. Answer even my dumbest of questions.

Similar Products Used:

Go to them. Love them.

OVERALL
RATING
5
VALUE
RATING
5
Showing 1-4 of 4  
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