Bicycle Pedaler - Bikeshops, Wichita, Kansas

Bicycle Pedaler - Bikeshops, Wichita, Kansas

DESCRIPTION

Great road and mountain shop. Very helpful. Best shop in town.

USER REVIEWS

Showing 1-3 of 3  
[Nov 03, 2011]
rccardude04
Weekend Warrior

Great selection of Specialized and Cannondale
Lights and accessories, gloves, shoes, pedals, even some random disc brake parts which were otherwise hard to find locally
Cute dog that roams around greeting everyone

Customer Service

Exceptional, especially if you talk to the right person. Everyone is really personable once you break the ice and are even willing to chat. I got some bits and pieces for an installation of some Hydraulic brakes that I bought from another shop for no charge.
Was willing to let me ride the same bike on 3 different visits, even encouraged me going to ride Trek and Giant bikes, which are different shops in town, so that I got the right bike and not just what they carry.
Helped me with my Tubeless conversion and even warrantied a tire that I had already ridden for 150 miles because we couldn't get it to take the bead. Actually replaced it with a different tire of my preference!
My new favorite shop in town. I've visited them all and I feel the most 'at home' here.

Similar Products Used:

Rode a few full-suspension bikes before making a decision, and the willingness to come down on price a very generous amount on a 2011 closeout bike as well as the experience I had at another shop for a very similar bike made me come back here.
The guy I dealt with actually up-sold me to another level of bike and gave me a larger percentage discount so that the price was within $100 of the lower-end bike because he genuinely thought I would be happier with the higher-end bike. No complaints here!

OVERALL
RATING
5
VALUE
RATING
5
[Jul 18, 2010]
markaobrien
Cross Country Rider

The shop is crammed full of bikes, but really has no parts that can be seen or looked at other than some grips and saddles. The entrance to the shop is annoying to get a bike out of the shop, and damned hard to get one in, unless you have 4 arms.

Customer Service

I am not sure if the guys at the desk are trying to mimic Alfred E's with the air that you wait on them for service, or if 6'3" is too short to notice. The kids working the floor have really no idea between what components are on a bike, and what you may be looking for, but instead try to steer you elsewhere even if you know exactly what you are looking for and just want to see the actual bike.
The owner, she is an avid bicyclist in the community and does a lot for the biking community around here, but at the same time, if you walk in and talk to her every day for two weeks, and have brought multiple bikes in for service, she will greet you every time like she has never seen you, and not remember the other three bikes you have brought in the past month for servicing. It is annoying.

Similar Products Used:

There are no parts hanging on the walls, such as handlebars or seatposts. If you want to see one, someone in the shop has to notice you first, then after a few minutes ask what you want, then go downstairs to get a part for you to see. If you want to compare three parts, you get one part at a time, so comparing 3 handlebars really could take 45 minutes.

If you ask for a dollar part, such as a rubber rim liner, which they have downstairs, they will try and talk you into buying $15 rim tape for 5 minutes instead of just getting what you asked for.

The maintenance guys are good, but they work the desk, so you could stand there for 15 minutes until they are done with their conversation between themselves before they look in your direction.

OVERALL
RATING
3
VALUE
RATING
3
[Aug 12, 2008]
Eclectus
Weekend Warrior

Good variety of leading brands such as Cannondale, Trek, Specialized, Pearl Izumi.

This is an excellent shop for newbies and warm-season bike path cruisers, who need advisement on what to buy, and reliable bike maintenance and repair services.

The Pedaler has a wonderful Christmas program every year where they fix up donated bikes and give them to needy kids.

But there are downsides too.

The Pedaler not really a store for customers who know or are interested in learning the differences between a coil vs. an air spring suspension, XTR v. X-0, Dura-Ace v. Record v. Force (let alone Red). This isn't a place to go looking for a Siddi shoes, or a Campy-gruppo bike, or anything else from Italy. For example if your stock saddle is showing that it wasn't designed for 30 mile rides, they have a nice (not complete) variety of "budget conscious" Specializeds and a couple of Serfa models, but you aren't going to find Selle Italia or San Marco, fi'zi:k or Terry here.

Prices on things like upgrade components and accessories can often be higher than MSRP. Refusing to discount, I can understand for a small family-owned retailer. But charging MORE than the manufacturers suggest? I just don't get it.

This is particularly vexing for special order stuff, because it only takes a few mouse clicks to place an order, and there's no inventory cost for the shop owner to cover. The customer pays in advance, the good is delivered, the shop owner pays the distributor using the customer's money, not his/her own. In essence, the special order customer is doing the retailer a BIG FAVOR. There is no justification to respond by jacking up the price.

Elite Cyclery in Overland Park is proving that a Kansas LBS can compete with the national onlines on prices, while offering personal face-to-face service.

If you want to test ride several higher-tier bikes ($3000 and up) of different brands and models, it's a smart idea to spend a Saturday in Johnson County, visiting EC, Bikesource and Trek of KC. These shops do as good a job catering to serious cyclists as the Bicycle Pedaler does for people who are getting onto bikes for the first time since childhood and other casual riders.



Customer Service

Varies with the season. Great in winter, often hard to find somebody to help you in summer.

OVERALL
RATING
3
VALUE
RATING
3
[Jun 29, 2007]
just du it
Weekend Warrior

Great shop for road or mountain. They take the time to help you find what you need. They have a wide selection of bikes and accesories and can special order tons of stuff. They have a great service department, that can fix anything.

Customer Service

Superb!

OVERALL
RATING
5
VALUE
RATING
5
Showing 1-3 of 3  
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