Reed Cycle & Ski - Bikeshops, Eagle, Idaho

Reed Cycle & Ski - Bikeshops, Eagle, Idaho

DESCRIPTION

Raleigh, Diamond Back and Yeti dealer. Also a sponsor of the Intermountain Orthopedics/Lost River Cycling club. Bill Reed is the owner and main wrench - very friendly, knowledgeable and great to talk to. Other wrenches/sales staff are equally as friendly and knowledgeable. My only gripe is the location - not very close to my home or office, but I still make the trek out there for the great service.

USER REVIEWS

Showing 1-10 of 13  
[May 03, 2020]
irisrides

Strength:

When I was commuting to work via bicycle they went above and beyond to get tubes to me when I needed them urgently. The owner is also a neighbor and is simply a kind and genuinely happy human. They add to the community in many ways.

Weakness:

I appreciate their enthusiasm and willingness to answer any question.

OVERALL
RATING
5
[Aug 05, 2012]
TC
Cross Country Rider

Small shop with a great selection.

Customer Service

Great people, call you by name and are always available to answer question and help out.

Similar Products Used:

Reeds has done more for the cycling community in Eagle and the surrounding area, than most of the shops in the Valley. Zero arrogance and no upselling. The folks at Reeds don’t judge what you ride or who you are. They are exactly what they should be, a LBS that welcomes everybody.

OVERALL
RATING
5
VALUE
RATING
5
[May 15, 2009]
Anonymous
Cross Country Rider

Nice shop

Customer Service

These guys are experienced but also arrogant. I love supporting local shops but I draw the line when I find a place that makes you feel like they are doing YOU a favor by letting you shop there.

The owner (Bill) told me I had to return later in the day for a refund because they didn't want to be charged the credit refund fee. I agreed because I wanted to support them. I called to make sure the check would be ready and was told it wouldn't be ready until just before the shop closed. I called just before arriving because it was almost 6 and was told not to worry. I arrived minutes after six to find the shop closed. To make a long story short although they knew I was coming and had the check completely ready, the owner and his son were HIDING so they wouldn't have to talk to me (after driving from Nampa). I finally got them to come out and give me the check but was thoroughly embarrassed in the process as people walked by watching me.
Will NEVER shop there again. At least there are other local shops that treat their customers with respect.

Similar Products Used:

At least I have other shops to frequent

OVERALL
RATING
1
VALUE
RATING
1
[Aug 08, 2008]
chris
Cross Country Rider

The shop is awsome! When you come in you feel like walking into your own house.

Customer Service

The customer service is 100% satisfiying. Bill and the boys seem to no everyone who walks in.

OVERALL
RATING
5
VALUE
RATING
5
[Jul 15, 2008]
wayfast
Cross Country Rider

Overall one of the best bike shops in the valley. Bill and the boys are great and know how to get your ride back in shape. Reeds accomodates every style of rider pretty well and they always have the little goodies you need to spice up rides and make your bike perform to it's fullest.

Customer Service

Fantastic customer support. No matter the problem Bill is always willing to help solve what ever you may be experiencing. Very knowledgeable and won't steer you wrong.

OVERALL
RATING
5
VALUE
RATING
5
[Oct 25, 2007]
Anonymous
Downhiller

Smaller bike shop in size but the BEST shop in town. They have more knowledge than any other shop in town.

Customer Service

Great service, great prices and the best shop to use in the valley.

OVERALL
RATING
5
VALUE
RATING
5
[Aug 01, 2007]
idaho biker 90
Downhiller

Well since I'm the only downhiller here, I have to second what everyone has said. I love Reeds Cycle. It's so friendly there and everyone from weekend XC or road bike or downhill like me, they all know what problems you have.

Customer Service

The service is fantastic. There pricing isnt about making money (otherwise their store would be bigger) its about helping their customers. The prices for repairs are fantastic. If you go to any other place they would be about $30 more for the exact same repairs. Everyone greets you with a smile and help you with everything from what type of bike to buy to what types of grips you need.

Similar Products Used:

If your looking for downhill, cross country, road biking or even freeride, this is your place to go.

OVERALL
RATING
5
VALUE
RATING
5
[Mar 23, 2007]
William Prescott
Cross Country Rider

the best bike shop. There the only ones that i will let touch my bike.

OVERALL
RATING
5
VALUE
RATING
5
[Mar 19, 2007]
Mike
Weekend Warrior

Reed's Cycles in Eagle, ID
Nice guys who know bikes.
Highly recommended.

Customer Service

I generally work on my own bike, but the guys are Reed's have been great about offering suggestions and providing needed parts.

Similar Products Used:

These guys are all serious riders or competitors.

OVERALL
RATING
5
VALUE
RATING
5
[Jan 14, 2007]
mtbair
Cross Country Rider

Reed Cycle is simply the best shop I've ever been to. Bill and the rest of the crew go out of their way to help, answer questions on bikes, parts, and even give hints on 'do-it-yourself' repairs. Most importantly they do a great job servicing your Mountain, Road, &/or commutor bike. They also have a solid selection of parts, which is surprising given the size of the shop.

Customer Service

Awesome -- I've been telling all my friends that they MUST go to Bill's Cycle in Eagle. An example may help explain why I feel this way. A number of years ago I blew out the rear cassette on my Mountain Bike -- sheared the supports right off. Not only did Bill have the replacement part I needed, he thought Shimano might just warrant the cassette. He took care of everything -- paperwork, sending the cassette & even calling me to say they actually did warrant the part. Kudo's to Bill and Shimano.

I can't count the number of times he has called me to let me know the status of my tune-up, order, or to answer a question I've had. What's cool is that everyone I talk with has a similar story.

Similar Products Used:

Go to Reed Cycle -- you will not be disappointed.

OVERALL
RATING
5
VALUE
RATING
5
Showing 1-10 of 13  
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