Bob's Bicycles - Bikeshops, Boise, Idaho

Bob's Bicycles - Bikeshops, Boise, Idaho

DESCRIPTION

Bob's has been in business since 1979 and continues to serve the Treasure Valley and beyond. They carry quality brands like Giant, Scott, Electra and more. Visit the Retail store in Boise @ 6681 W. Fairview Ave or check them out on the web, www.bobs-bicycles.com. They are there to assist you with all your cycling needs and specialize in Mountain, Road, BMX, and comfort biycles. Give them a try...1-800-554-BOBS(2627)

USER REVIEWS

Showing 1-10 of 18  
[May 01, 2013]
Edwin Fell
Weekend Warrior

The shop was friendly and efficient. I had looked at and priced similar bikes at three other shops and REI suggested Bob's when they did not have a "comfort bike" in my size. Bobs price was $40 less for essentially the same bike I had priced at the first shop I went to. I had previously purchased a Specialized from the first shop. I went back to the first bike shop to see if they would work on the price of their Specialized and they politely told me "No." Bobs switched my rack, installed my lights and double slimed my tires. Then they let me ride through 4 saddles before I found one that fit over the course of several weeks. This shop was personable, helpful and the price was right.

Customer Service

I think that Bob's allowing me to take off and ride with assorted bike seats and changing them three different times pretty much gets a 5 star rating from me. The Bike Technicians were polite and answered all my questions about adjustments. When I requested the de railer be adjusted so I wouldn't hear the clicking sound an employee came out and rode my bike. When he failed to get the sound I rode it (probably incorrectly) around him so he could hear the sound and he explained to me how to adjust it while he made the slight correction.

Similar Products Used:

I've ridden the bike a little over three weeks and have 352 miles on it today. That may not be a lot of miles by some peoples standards but the bike has performed well, Bob's has gone way beyond the other shops I have purchased bikes from in the past and my only concern is I have my IPhone, lights, speedometer/odometer mounted on the handlebar and don't have space for any more gadgets.

OVERALL
RATING
5
VALUE
RATING
5
[Mar 26, 2012]
BUSTELO
Cross Country Rider

very good mechanics, prices are not too bad on components

Customer Service

Needs improvement, with so many bike shops in town I will not tolerate an arrogant or condescending attitude.I do most my own wrenching and really do not have much need for a bike shop however when I do, I want to be treated with respect and courtesy? Bob is the worst offender.......see ya.

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Adios.

OVERALL
RATING
3
VALUE
RATING
1
[Dec 05, 2011]
BORDERCOLLIE
Cross Country Rider

good service

Customer Service

ok

Similar Products Used:

seems like Bob has two levels of customer service, 'special' customers get the web store prices and us regular folk get charged more.what do I mean by special? I mean people that are well of financially or folks that befriend employees...that sucks Bob.go to the web store and compare the price of a chain or cassette to the walk in price? you will see what I mean.you all inspire me to do my own wrenching and buy all my parts online elsewhere.

OVERALL
RATING
1
VALUE
RATING
1
[Oct 19, 2011]
Cracka
Weekend Warrior

Great shop with almost everything you could ever need in stock. Tons of bikes and parts galore.

Customer Service

Hands down, one of Boise's best. I always feel welcome and appreciated when I visit.

Similar Products Used:

Their ebay store "BetterBikes" is great to. These guys have always done what it takes to give great deals and awesome service. It's a bummer to see the couple of negative reviews they have and guess that there is another side or two to the story. Bob's rocks!

OVERALL
RATING
5
VALUE
RATING
5
[Aug 08, 2011]
zaner31
Cross Country Rider

Shop is great! Price matching with other online stores parts, best selection of bikes and lowest prices is town! Pretty awesome to see this level of shop service in our area!

Customer Service

These guys bend-over-backwards to help out! The service dept. is the best in valley!

Similar Products Used:

Highly recommend!

OVERALL
RATING
5
VALUE
RATING
5
[Aug 03, 2011]
Dennis B.
Cross Country Rider

A good selection of bikes from low-end to high end..

Customer Service

Customer service SUCKS! We almost bought a Fuji Nevada 2.0 bike for my wife. A good entry-level I would say. Bought it only to find-out when I got home that their web pricing for the EXACT same bike is $40 lower than what they charged me. Went back to sort-out what happened only to be told that their web pricing is incorrect. Thus I returned the bike!
And I was even told that "I cannot place the web order even if I tried because of the incorrect price". Well I was able to, and just short of paying for it when I decided it is not worth it anymore. Thus off we went to Performance Bikes Boise and got my wife a GT Avalanche 3.0 instead.

For a mere $40 difference, they lost a customer and it was even their fault! Check their pricing... the "incorrect" Fuji 2.0 price is still there..... (08/03/11)

Similar Products Used:

There are far more better bike shops in Boise.....

OVERALL
RATING
1
VALUE
RATING
1
[Jul 31, 2011]
George Masing
Weekend Warrior

Be careful of these guys. Shady business ethics. They wouldn't honor my coupon on a new cruiser bike that I spent $700 on. The employees thought the owner was wrong. It wasn't the money, it was the principle behind it. The owner was a jerk, he even told me his wife yelled at him about it. Poor business practice and bad customer support. I won't ever go back and recommend you don't also.

OVERALL
RATING
1
VALUE
RATING
1
[Apr 11, 2011]
ziglaf
Weekend Warrior

I've gotten frames, brakes, cables, and etc from these guys. When I want something for biking I usually turn to these guys before I go to my own LBS. With thousands and thousands of ebay sales and 100% feedback, NOT EVEN ONE slightly dissatisfied person, why would anyone question using bobs bicycles?

Customer Service

Amazing. Had a defective brake shipped to me once, e-mailed them asking what I should do; My response was that a replacement had already shipped along with a return label for the defective part. That's what I call amazing.

OVERALL
RATING
5
VALUE
RATING
5
[Apr 07, 2011]
triguy75
Racer

Bobs always has a great selection and wonderful prices. But the real thing they excel at is customer service. I have not been to any other bike shop across the country that compares to the level of extra stuff Bobs will do for you. They will literally bend over backwards to make sure you are in the right bike, pedal, shoe or whatever it is your buying. And even better, they do it because they just love cycling. I will be a lifetime customer of Bobs Bicycles. And yes I'll agree with the other poster on here, between their website and even ebay store there isn't anything you can't get form them.

Customer Service

Well, I guess I covered a lot about customer service with Bobs in the summary, but needless to say it is top notch. I will add that the customer service from their website has been fantastic also. And I don't know who is packing the stuff when it ships out from there, but I doubt they've every had something returned for damage because I don't think it could be better packed. Takes a little while to open, but hey that's just fun when you're getting a new toy. :-)

Similar Products Used:

I think I've talked them up enough, just try 'em out and post something up here.

OVERALL
RATING
5
VALUE
RATING
5
[Jan 09, 2011]
ridemtn
Cross Country Rider

These guys have a lot going on with their storefront, internet, & eBay sales. They are super fast, carry great products and they know their stuff.

Customer Service

They have been very helpful to me in finding hard to replace parts on some out of production bikes. The extra effort they put forward is GREATLY appreciated. Thanks so much for your hard work and dedication to the sport!

OVERALL
RATING
5
VALUE
RATING
5
Showing 1-10 of 18  
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