Bicycle Jones - Bikeshops, Dallas, Georgia

Bicycle Jones - Bikeshops, Dallas, Georgia

DESCRIPTION

A full service bike shop that carries Felt, Kona, Trek, Bianchi, and more. Need your downhill rig set up? Go on on in. Need your circa '88 Campy equipped road bike rebuilt from the ground up?? They'll do it! Chris Jones can fix anything with pedals and a great deal more. Too many bike shops have "parts hanger's" as opposed to mechanics - Deal with a bike shop that gets it right the first time.

USER REVIEWS

Showing 1-5 of 5  
[Aug 18, 2010]
Kelly Nemeth
Weekend Warrior


Small selection, mostly need to order, many times only have 1 employee working so can make for a long wait

Customer Service

I would no longer buy so much as a gumball from this establishment. They are dishonest, untrustworthy, go back on what they promise, try to rip you off, and are rude.
To make a long story short, I rented a bicycle from Bicycle Jones because they were out-of-stock on new bicycles and the owner claimed he wanted to "keep my business" so he told me if I rented a bike he would credit the rental amount towards the purchase of either that bike or a new one. In the interest of supporting a local, family-owned business, I agreed.
On the phone he had quoted $400 for the bike, when I went in the bike had a price tag on it for $450, and then after renting the bike he tried to say it was $550 with no mention of the rental credit.
I had also purchased a bike rack from Jones, and when they were installing it they bent my car roof all up. Even though they initially told me they were sorry, that stuff like that never happens to them and told me a body shop to take it to to get it fixed where one of their relatives works, after I went to get a quote from that body shop and obtain payment, Jones tried to tell me my car must've been defective or something' and that they were only partially at fault. He said he would pay $100 to that body shop 'to maintain good customer relations'.
Are you kidding me?! Good customer relations would mean being honest, doing the right thing, following the golden rule, owning up to your mistakes, having people skills, etc., none of which seems to be in Jones' agenda of how to conduct a proper business.
I now understand why Bicycle Jones relocated to a smaller shop and barely had any bikes in his shop, you can only stay in business so long when treating people badly before the word eventually gets out. Maybe when his business is reduced to hocking used bikes by the side of the road he'll have an ephepheny, but in the mean time it looks like I'm headed to small claims court!
BUYERS BEWARE!!

OVERALL
RATING
1
VALUE
RATING
1
[Jun 30, 2010]
djsusmc
Racer

Small shop with your basic bicycle needs. Most items that a serious rider would need have to be special ordered.

Customer Service

Customer service was great at first. I needed a set of tires, and the owner told me he could get them in just a couple of days. A week later he told me that he was still working on them. After another week went by I called and they were still not in, keep in mind that they also had already ran my credit card on day 1. Just beware of this shop if you order something. Dont expect a speedy service.

Similar Products Used:

www.jrbicycles.com, www.danscomp.com are great websites for special orders.

OVERALL
RATING
2
VALUE
RATING
2
[Sep 29, 2008]
rsvrjimbo02
Weekend Warrior

A small shop, but with a strong focus on the customer. Good selection of bikes on hand, both road and MTB, though you probably won't find a high dollar rig in stock. Felt and Trek are the primary bikes for off-road riding. Stock is a little low now as the model years are switching over. Young, but good mechanincs in the shop area, in addition to Chris Jones, the owner. Parts on hand are limited, but they have the basics there, and can order anything you need. Good selection of LG and Fox apparel for men and women. Best of all, they are open on Sunday from 12 to 4, usually with a mechanic on site. No other shop even thinks about that.

Customer Service

My experience has been their Customer Service is very good. They are all very friendly and offer up assistance right away. Kudos to Nancy, co-owner and wife of Chris, as she has such a great attitude. She is very supportive of all rider levels, and very encouraging to those less skilled. She has welcomed my wife to ride with her, giving great advice.

I recently discovered this shop, long after purchasing and nearly completing all my upgrades on my 08 Stumpie FSR. If I had known about Bicycle Jones sooner, I would have steered much of my money to this LBS. They may not beat the Internet in price, but the service is tremendous.

Similar Products Used:

Great place to check out. The customers range from Roadies to MTB'rs to BMX'rs to Comfort bike folk. Stop in. The personal touch may surprise you.

OVERALL
RATING
5
VALUE
RATING
5
[Sep 17, 2008]
Anonymous
Weekend Warrior

The shop itself is of moderate size and selection. My experience is that if you want something specific, you'll have to order it. The customer service is sporadic at best. We order two bikes and were told they'd be in in about a week. After several phone calls by me and several times stopping in, they finally realized that the order was never properly placed (2 weeks later). So finally after correctly completing my order, my bike came about a week later. However, the wrong bike was sent for my wife. The shop says it was an error on the side of the vendor but after the foul up on the inital order, I have my doubts. So they re-order my wife's bike. 2 weeks later, still no bike. I finally get a call bck from the owner saying that no bikes in stock in the country to my wife's specs (granted, it took 2 additional weeks or 5 total to tell me that). We found the bike at another store in stock and purchased from them.

Some components seem overpriced (bike computers, etc.) while others seem comparable to competitors' stores.

Customer Service

The customer sevice in the store is great. They seem to really want to help. Some of the employees are a little young and maybe a little less knowledgable than one would hope for a bike shop, but they are still eager to help. The owner is the only person who handles the ordering and order status when there is a problem (which is problematic since he seems to be rarely there). Issues will always arise when dealing with vendors and distributors, but I feel this shop needs to learn how to communicate better when problems do arise.

Similar Products Used:

I did purchase my bike here and hope to be able to bring it here for tune-ups w/o problem, but I just hope they improve on their problem areas.

I give them an overall rating of 2 because of teh customer service issues and ordering issues. Technical rating is a 3 because I haven't had experience with them on that aspect, so it's neither positive nor negative.

OVERALL
RATING
2
VALUE
RATING
2
[May 01, 2008]
GB
Cross Country Rider

http://atlanta.craigslist.org/rnr/645573483.html

Customer Service

http://atlanta.craigslist.org/rnr/645573483.html

Similar Products Used:

http://atlanta.craigslist.org/rnr/645573483.html

OVERALL
RATING
1
VALUE
RATING
1
[Apr 01, 2008]
Anonymous
Weekend Warrior

Great place shop for all your biking needs. Starting out? They will help you. Experienced? They will work with you. I've seen Chris and his staff work with all sort of riders. Good people. I’ve shopped around too. Bicycle Jones has great pricing. If they don’t have it, they’ll order it. It’s a feel good bike shop.

OVERALL
RATING
5
VALUE
RATING
5
[Aug 27, 2007]
beaux deuk
Weekend Warrior

These guys won't sell you anything you don't need. Go in and tell them what you need and you get a no-nonsense answer. They'll also let you know about all the good places to ride and the best spots on the local "Rails-to-Trails" spot The Silver Comet. Chris' wife, Nancy will make your wife at ease with cycling if like mine, she's inexperienced. They're stocked with bikes from almost every cycling niche; Bianchi S-Speeds to Kona long travel rigs to Dura Ace equipped carbon Felts. Can't say enough about how much they'll do for their customer's.

Customer Service

For those bringing in the $80 Wallyworld special and expecting to get it fixed for $5-this isn't your kinda place. Then again, you're not likely to be on MTBR reviewing the shop anyway,LOL. Seriously, go in and just ask some questions and you'll instantly be at ease because this is the kind of shop that makes cycling better.

OVERALL
RATING
5
VALUE
RATING
5
Showing 1-5 of 5  
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