Basalt Bike and Ski - Bikeshops, Basalt, Colorado

Basalt Bike and Ski - Bikeshops, Basalt, Colorado

DESCRIPTION

Basalt Bike and Ski

Great people who ride, race and win.
Retail, Rentals and Recommendations.

USER REVIEWS

Showing 1-2 of 2  
[Jul 13, 2010]
speedracer
Racer

Went in here, got an estimate for repair. Came back to get my bike and they charged me OVER the estimate. No phone call to ask if I wanted to spend over the estimate....just did the work and charged me. The estimate was even on the bill. I protested but they insisted they put too much work into my bike to cut the price.

Customer Service

Nice guys but that doesn't count for much when you get over-charged. There are plenty of bike shops, esp in this area of Colorado, with decent customer service. But when you give a customer an estimate, then don't notify them of potential over-charges, do the work anyway, that's a lousy way to treat customers.

Similar Products Used:

If you want to get your bike repaired, check the other shops in the area. This one isn't worth getting over-charged.

OVERALL
RATING
1
VALUE
RATING
1
[Jul 12, 2010]
boonecounty
Cross Country Rider

I worked in a great bike shop during college so I know what good service is and what to expect in a bike shop. When I lived in Denver I used to go to Adventure cycling and Turin bicycles which are both great shops. Having moved up to the mountains 2 years ago I tried several shops in Aspen, Basalt, and Carbondale but after shopping around Basalt Bike and ski is my go to place for repairs, parts, and service.

Customer Service

Exceptional. The guys in the shop will really get to know you. I dropped my bike off for service expecting a bill of 100+ dollars but instead it was only 40$ because they were able to service my brakes instead of replacing multiple parts. Joel the owner set me up with a great pair of shoes after I lost my old ones. He was super honest and took the time to mount up my cleats for me.

Similar Products Used:

After you have this kind of service you won't want to go anywhere else in the valley.

OVERALL
RATING
5
VALUE
RATING
5
[Jun 14, 2009]
Anonymous
Cross Country Rider

Small shop in downtown Basalt. The owner (Joel) knows how to match the rider with the ride/bike to suit their needs. GREAT service, sales & advise. Every recommendation they have made from road bikes to mountain bikes to parts has been excellent.

Customer Service

Excellent customer service. All the staff are knowledgeable, service oriented and good people.

OVERALL
RATING
5
VALUE
RATING
5
Showing 1-2 of 2  
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