Performance Bicycles - Bikeshops, Victoria, British Columbia

Performance Bicycles - Bikeshops, Victoria, British Columbia

DESCRIPTION

Careful with this shop. I bought a high end road bike here trying to support my LBS. They refused to tune it up unless I dropped it off for 2 weeks during summer months. I got it done at another store for the summer, then in the winter when I could be without the bike for two weeks I took it in for a tune up. I was very careful to tell them exactly what to do and what was wrong. I had to take it to another bike shop after the tune up to get the Look pedal fixed properly.

USER REVIEWS

Showing 1-4 of 4  
[Oct 20, 2010]
Bob
Weekend Warrior

Took my bike in for repair of two spokes on the rear wheel and agreed to a general tune-up. The bill seemed high for the work done.
4 rides later another spoke broke. Took the bike back for an estimate which I thought was high. Took the bike to another shop and got the work done for half the price Performance was going to charge. There was also a broken rear wheel axle which Performance missed.

Customer Service

If there is an issue with repair the reception is chilly with no hint of trying to resolve the concern.
More like the blame game.

OVERALL
RATING
2
VALUE
RATING
2
[Feb 12, 2008]
Anonymous
Racer

Unfriendly service. Took 2 weeks for basic service and had no parts in-store. Bike required another service 2-rides after original service. Not going back.

OVERALL
RATING
2
VALUE
RATING
3
[Nov 10, 2007]
fisherman619
Weekend Warrior

Could be a lot better, they charge you through your @$$

Customer Service

Customer service is good, for the right price.

Similar Products Used:

Bought and had a new cassette and chain installed. The chain broke 3 days later, wasn't even riding it hard. Took it back to performance. A mechanic reinstalled the chain and at the end of it. he charged me another $20 to fix it. all was done was 2 new links put in.

OVERALL
RATING
1
VALUE
RATING
1
[May 18, 2007]
Anonymous
Cross Country Rider

This is an odd shop. They talk like they ride bikes but I get the impression that this is not true. I had a bike fitted there and they did a very poor job. I think they read a 5 minute 'how to fit a bike' article and went with that. I also tried to get some stuff fixed on my bike but I ended up taking it to another shop to get the work done correctly.

Customer Service

Pretend they are friendly but when there is an issue they fit like caged animals

Similar Products Used:

There are too many skilled bike mechanics in Victoria to frequent this place.

OVERALL
RATING
1
VALUE
RATING
2
Showing 1-4 of 4  
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