Langley Bicycle Sports Pacific - Bikeshops, Langley, British Columbia

Langley Bicycle Sports Pacific - Bikeshops, Langley, British Columbia

DESCRIPTION

No Longer a Giant Bike Dealer. BSP has Dropped the Giant Bike lines from their stores.
Service at the Langley location is mediocre at best.
Seems they no longer want to service my 2007 Trance 2 due to no longer carrying Giant.

USER REVIEWS

Showing 1-7 of 7  
[Apr 25, 2020]
byronbun

Strength:

They were extremely helpful with finding my son the right bike 🚲 & do like the 1st year tuneup included. My sons enjoying his bike Tremendously :) I have since purchased myself a new bike also. Love it 😊

Weakness:

The store is S U P E R

OVERALL
RATING
5
[Dec 30, 2013]
Liz
Cross Country Rider

I bought my bike here, and a lot of accessories... clothes, panniers, computer, gps, car rack etc. I was a pretty good customer.

Customer Service

I can't stand these guys. I bought my bike there. It's a great bike, but for some reason my tire kept going flat every time I took it for a ride. (the bike was still brand new with puncture resistant tires) I explained this to them and they agreed this was unusual and I asked them to find out why it keeps going flat. Well I had to leave it there and when I returned they had fixed the flat but had no explanation, and a different fellow didn't know anything about my problem. The manager got involved and he was very rude to me. He told me it was my fault and I shouldn't ride over glass and I should pay more attention. I left and again I got a flat tire. This time I took it to Cap's in Langley. They immediately found the problem and showed it to me. There was a piece of tire metal at the valve stem that was protruding. They taped it up and I've never had a flat since. Needless to say when I was ready for an upgrade to a nice road bike I bought it at Caps.

Similar Products Used:

BSP fixed all my flats from the beginning so it wasn't anything I did while changing tires.
On a bright side the female staff in the store are very nice. The bike mechanics are nice, it's the management that are total jerks. I won't spend a penny there.

OVERALL
RATING
1
VALUE
RATING
1
[Jan 24, 2012]
Kevin De Gerbille
Cross Country Rider

I went into this shop when I was on a holiday in Vancouver to ride "the shore". My mistake i think. An old man came over to me and my wife and told me to stop touching a bike unless I was not to buy it. Then a small man with old fashioned eye glasses stood beside him and did not say anything, but I know he wanted to mean bad.

Customer Service

We did not get any of that.

OVERALL
RATING
1
VALUE
RATING
1
[Feb 12, 2011]
PumpkinBrew
Cross Country Rider

I've been to each of the BSP shops at one point or another (they have several locations in the Vancouver area), and each time, I've had a terrible experience for one reason or another. Usually, the staff is disinterested in even talking to you, and has a very snobbish attitude towards those who don't have the latest and greatest stuff. My bike is a 10-year-old XC race bike, $2,500, rides amazingly well, and I've gotten comments from BSP employees like "why are you putting money into this bike? Get a new one!"

One thing about BSP shops: relative to other BC shops, they're huge. They feel like shopping in a department store. This is probably one reason why the customer service is so horrid - they have the "we're the biggest bike shop in BC" attitude, plus, there are so many bikes that the staff generally doesn't know much about any particular model.

Customer Service

The worst experience I ever had at BSP was when I met the owner, Mike Thiel. He must be the most rude and socially awkward person I have ever met. His employees don't have many good things to say about him, either.

Similar Products Used:

The silver lining here is that there are plenty of excellent shops to choose from in the Vancouver area, so you're by no means forced to deal with BSP. I've always had good luck with the guys at Steed Cycles, Different Bikes, Cyclepath, and so on. BSP is a real aberration in an area that otherwise has good shops, so shop elsewhere and save yourself some headaches.

OVERALL
RATING
1
VALUE
RATING
1
[May 30, 2009]
canbike100
Racer

The largest bike shop in the lower mainland carrying all kinds of bikes, clothing and accessories. Carry Trek, Cannondale and Fisher and some Mirraco BMX.

Customer Service

They dropped Giant because of their crappy service and warranty. They were Giant's biggest dealer but Giants support sucked. That is why they don;t sell them. Giant refuses to warranty through BSP because they are no longer an authorized dealer. Blame Giant not BSP.

They carry solid brands and have some very experienced staff.

if you want the latest flavor of the month bike brand they are not your shop. They are too big and need brands that can back up what they sell.

OVERALL
RATING
5
VALUE
RATING
4
[Aug 13, 2008]
shore_rider
Racer

The physical shop is fine, but it's never the size or look of the store that makes for a good bike shop. A good shop needs to have knowledgeable staff who are willing to go the extra mile or two for their customers, even when it doesn't immediately result in lots of profit for them. They don't seem to want customer loyalty; they just want to peddle their crap and then move on to the next sucker.

Customer Service

The employees treat customers like dollar signs. They're nice at first and promise the world if you buy a bike from them. As soon as they get their money, however, then they shrug you off and don't stand behind the products they sell. Some of the employees really don't know what they're talking about either, just blabbing on about some imaginary advantages to their bikes in an attempt to get rid of them. Being a customer who knows more about bikes than the employees of the shop is frustrating. I've never been to a shop with worse customer service (well, except for other BSP locations) - and I've been to dozens.

If BSP has a motto, it must be along the lines of "sell sell sell - then let them deal with it."

Similar Products Used:

The failings of BSP probably filter down from the owner, who has a reputation as a socially inept money-grubber who doesn't even ride. But that's no excuse. Suffice it to say, BSP has lost my business. With so many good shops in the area which actually treat their customers well, there's no reason to go to such a dive. One flaming turd.

OVERALL
RATING
1
VALUE
RATING
1
[Jul 28, 2008]
Anonymous
Cross Country Rider

In 2006 I bought my Trance 2 from Langley BSP. I went for warranty service recently and could not get any service due to they are no longer a Giant Bike dealer.

Customer Service

Mediocre at best of times.

Similar Products Used:

I will NEVER buy from BSP again.

OVERALL
RATING
2
VALUE
RATING
2
Showing 1-7 of 7  
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