Life Cycles - Bikeshops, Abbotsford, British Columbia

Life Cycles - Bikeshops, Abbotsford, British Columbia

DESCRIPTION

USER REVIEWS

Showing 1-1 of 1  
[Jul 28, 2008]
JR
Cross Country Rider

Snotty and tried to upsell me on parts I wanted. Told me my bike was crap cause I didn't buy it there. I couldn't believe how arrogant and utterly rude the service was.

I will stick with the Bike Brewery where customer service is #1.

Customer Service

What customer service.....I wasn't bying a bike from them so I was ignored.

Similar Products Used:

They may want to be more customer service orientated if they wish to be frequented by return customers.

OVERALL
RATING
2
VALUE
RATING
2
[Sep 25, 2007]
Ben
Weekend Warrior

Cant stand going into a store where evrebody thing's there rock stars, looking chain lube I was asked if I wanted help told them I was looking for chain lube and they just walked away from me. I guess I was not spending a ton of money so they blew me off.

OVERALL
RATING
1
VALUE
RATING
1
[Aug 25, 2007]
Feral79
Weekend Warrior

Horrible service, poor staff attitude and knowledge, excessive time taken on simple maintenance, somehow switched a $3000 road bike with a $300 Canadian Tire special.

Customer Service

Horrible customer service. Waited about 20 minutes as guys walked by me and went behind the counter to play on the computer and check out stuff online with their friends. I wasn't browsing, I was standing there looking like I needed some help. Was looking for a new rear shock, and no one could give me any info at all. I was actually directed to the Fox website, and when asked about prices, they said they didn't know. I didn't bother asking if they could find out. Next question was about local trails, which neither of the two kids behind the counter could/would answer. I mentioned that I was there for a while, and had done some research online, but the info was old. They couldn't tell me anything other than there were some trails "over on Sumas mountain somewhere" (later went to Wentings in Mission and got a LOT more info). General attitude sucked, not helpful at all.

Similar Products Used:

Took my road bike in for some service at first, just a general tuneup and some new wrap on the bars. Simple job ended up taking two weeks, and when I came to get it back, instead of rolling out my $3000 road bike, they rolled out a $300 Canadian Tire special that had my tag on it. I almost freaked, turns out someone had mixed the tags up. The bar wrap looked like it had been done by someone wearing oven mitts (if I'd known it would be that bad I would have done it myself), and was finished off with electrical tape. Unbelieveable. The tuneup worked, but "accidentally" swapping bikes and the amount of time it took to get a simple tuneup done was ridiculous. I recommend you don't waste your time in Abbotsford and you go straight to Mission to deal with a professional.

OVERALL
RATING
2
VALUE
RATING
2
Showing 1-1 of 1  
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